Kurl-On — Mattress - New Angelica

Address:

Devanahalli.

Dear Sir,
I had purchased a kurlon mattress (variety New Angelica) on[protected]. It costed me Rs. 30, 044/- (Thirty thousand forty-four rupees). Mattress size 78x60x6+2. My cash bill no. is 1731.
Regrettably, by the end of February, 2020 sleeping on the mattress was no more comfortable for the following two reasons:
1. It started to produce heat thereby could no more sleep in one position for an extended period of time.
2. It started to dip down causing a lot o[censored]ncomfortableness while sleeping.

Due to Covid 19 I did not complaint to the shop owner knowing that even if I complain, nothing could work out. Finally, last month I spoke to the shop owner from where I bought the mattress, who told me only company can rectify this. Since last month I am trying to reach you through customer care number. I must have tried more than 50 times but sad to say I am not able to reach you.
I spoke to the shop keeper again, who said he is also not able to reach you and will try to talk to your manager and get back to me. Meanwhile I thought of writing my grievances on writing to you.
I have the warranty card which shows the warranty of the bed for 10 years. Please try to solve this problem. I definitely need a comfortable mattress.
Once you receive this email, please get back to me, I will provide you any further details as you require.
Thank you for noting this.
With regards,
Aneese Mohanraj, Devanahalli, Bengaluru.
Date:[protected]