Kurl-On — memory foam is damaged

Address:

1/38 jahura bazar lane ., Kolkata, West Bengal, 700042

My complaint number is 1359512.
My mattress got serious problem but your inspection person did not elaborate my problem in his inspection report.
Top layer of the mattress fully damaged
I mean i feel like i am sagging into the mattress, even when there is not noticeable sag, it is probably due to the softening of the core in the memory foam, this singnificantly affecting my sleep and how i feel all day long. I want proper and educated person to visit my place and inspect the mattress and i also want replacement of this matters, this mattress destroying my everyday life.