Kurl-On — New super deluxe kurlon mattress sagged

Address:

Pune, Maharashtra, 1430058716

I have purchased two new super deluxe kurlon mattress from hq southern command csd canteen pune on 04 aug 2015. After few months passed it has been noticed that both matters are giving trouble of back ache and neck pain and found that both matters have been sagged. After few month, a complained was lodged with your customer care on 08 may 2016 allotting a ticket id no 1334853. The inspection was also done by your technician and report alongwith photos and copy of guarantee card sent your authority concerned. I was told in between to wait for mail from company. So far i have not received any mail even after repeated requests/reminders at your customer care. They are assuring me only to wait and not any concrete reply. Please do needful at the earliest.