Kurl-On — No replacing mattress

Address:

560100

My ticket no is 1424896. Kurlon representative visited our home and taken phots and sais it is 1.5 inches sacking and we will replace it he told. He has updated everything. After that since 2 months i am calling customer care. They are telling we are escalating your ticket soon we will get back to you.

Till now no response. If we call they will escalate. I asked them to cc your escalation copy so that i can have track. They will tell very intelligently they do not have access to send mails outside. They promised 10 - 15 replacement. After two months also no response.

Please help me to get the mattress.

Thanking you.