Kurl-On — Not redressing of complaint of Mattress sagging purchased five months ago costing 17k

Complaint id : 2844562
date of purchase 19Dec 2020
Mrp -17000(pair)
Model : Duplex (Bonded Foam Mattress)
Dimensions:1.91m * 88.9cm*15.2 cm
Complaint : within 5 months of purchase ..there is unusual sagging .and lodged comparing on 25 of April (approx) Inspite of number of calls, almost twice per week ..and their customer care service's hollow reassurances of resolving issue by their back end team ..it's not resolved, sadly !