Kurl-On — order placed but shows no order in account

Address:

17-1-388/10/D, Laxminagar colony,, road no 17, appollo, Hyderabad, Andhra Pradesh, 500059

I have placed order online and received message as dear munirathnam pavuluri, thank you for placing an order with kurl-on. Your order[protected] amounting inr 11363 has been successfully placed. For further details, please contact[protected].

But online account status shows no orders placed. Amount paid and worried on delivery. Please resolve issue.

Regards
Muni