Kurl-On — Overcharging (on online payment) for the product than the actual price as per the GST invoice.

I placed an online order for two nos. Spine Therapy (single - Size: 72′′ x 30′′, Thickness: 6′′(D#2U9CFOU). Order #K3507 was confirmed. The payment of Rs. ₹ 30, 398.00 was made online (2 X 15, 199.00).

The mattresses were delivered 06.08.2022. However, the invoice provided was of Rs. 17, 340.00 (For two mattresses). Thinking of the error in the invoice I returned the invoice to the delivery person and have not acknowledged receipt on it. The photo of the invoice is attached herewith.

I have been following up for the correct invoice since 07.08.2022, but have not been provided. I made several calls to the customer care no. [protected] and written numerous mails to [protected]@kurlon.com.

It may be the case that the actual price of two mattresses is only Rs. 17, 340.00 only. I want a refund of Rs. 13, 058.00 and compensation towards harassment. I also need the invoice for my record and Warranty.

By not providing the correct invoice I have incurred a loss of ₹ 30, 398.00, since I had to present a GST invoice to the office and take a refund.

Kindly look into the issue and arrange for the refund.

Regards

I. B. Singh
[protected]