[Resolved]  Kurl-On — Product not delivered even after repeated reminders

I purchased a Kurl On Mermaid Queen size mattress on[protected] from Kurl On Mattress xpress, Esteem agencies, Marathahalli, Bengaluru by paying an advance amount of Rs 11, 400. My Order number is 2038. I was told that it will be delivered within 2 days. It is[protected] today and it is still not delivered and there is no certainity that when it will be. Upon contacting they said that the fabric is from Belgium and so it is taking time. However, everyday when I called they told me that it will be delivered on that day. Mostly they dont pick up the phone. I told them that I am going to take back the advance money if they do not deliver it by[protected]. To which the owner of the store promised that they will do so. They even said on[protected] that the mattress has arrived in Shivaji Nagar, Bengaluru and that they will deliver it on[protected]. However, to my dismay it is[protected], evening 3:30 PM and there is no information of the delivery and the product. These kind of franchises are big black marks on esteemed company like Kurl-On