Kurl-On — Replacing a problematic relax foam mattress

Address:	560100
Website:	www.kurlon.com

HI, We have purchased kurlon relaxwell foam mattress 6X61/2X4 on 3rd oct .from sharma furniture electronic city, bangalore. The mattress is so bad that, at times it touches the wood when we sleep on it, at locations where body weight is more. It's creating pits and falls depending on the body weight and due to which we are getting body pains. The design and quality of the mattress is so bad that we are having disturbed sleep during nights. When asked about this to sharma funiture, they asked to contact the kurlon customer care who would be sending their person for inspection and would replace it incase of issues.. I Have contacted customer care and a complaint bearing complaint number TN93103 was registered. Some one from Kurlon Bangalore called me assured replacement. He asked me to send te bill and images of guarentee card along with year of manufacture, size and type of mattress. I have sent him. He mentioned there is some issue with his mail and he did not receive it . And asked us to send to some whatsapp number which did not exist at all. Below are the mail ids and his contact number:: [protected]@kurlon.org, [protected]@kurlon.org contact number :: [protected] I am not sure off his name. Now his phone is switched off and did not respond to the mail as well. I guess kurlon is cheating its customers in the warrenty. Thanks, Pavan.