Kurl-On — Sagging in kurl-on classic (6*6) mattress

Address:	New Delhi, Delhi, 110091
Website:	www.kurlon.com

Sagging was found in Kurl-On "CLASSIC" mattress.
This mattress is well "within warranty".

I logged a service complaint, Reference Service Ticket ID -131367; Dtd. - 23rd April, '16 for Mattress sagging.
Kurl-On Service engineer visited on 24th April, '16 for inspection and accepted a "product fault", ie., Sagging in Mattress.
He raised the inspection report recommending "warranty replacement".

Sad to note that there has been "NO RESPONSE" from Kurl-On till today, 24th May, '16 (ie., In 30 days).
Every time I call customer care, I'm requested to wait for 48 hours for a resolution. this has been going on since the last 16 days, now. But, NO RESOLUTION.

I fail to understand the company policy, which lets the its customer suffer.

Request you to please respond back to the replacement claim raised by your service engineer.