Kurl-On — Sagging over 1.5 inches. Under Warranty want a Free replacement

Address:

Kurl On N-301, North Block, Manipal Centre, Dickenson Road, Bangalore, Karnataka - 560042 [email protected]

Complaint to Kurl on in regards to mattress having sagging over 1.5 inches within FREE Replacement Guarantee period of 5 years.

Details as under,
5-Years Warranty
Complaint Number 5313850
Original Product Name Fombed 4.5"
Original Product Dimension 74.5*60*4.5
Purchase Date[protected]
Complaint Date[protected]
Age Of Product 4Y 0M 5D

As per Kurl on I fall under Rebate Structure, but Guarantee terms mentioned in my card mention a FREE Replacement Guarantee period of 5 years, now they want me to take rebate structure of (4-5Year 20% Rebate) and I am eligible only for INR 3, 512, whereas the current MRP is INR 17, 559/-

They are not replying to any email and when I call them they say we are looking into the matter and someone will call back, nothing happens after that.

My Prayer is to get a FREE replacement as per the warranty card.

My complaint Docket Number 3179990 is registered with (Government of India Department of Consumer Affairs Ministry of Consumer Affairs, Food & Public Distribution)