Kurl-On — Spring mattress under warranty need to be replaced as it got ripped off

Address:	Pune, Maharashtra, 412308
Website:	www.kurlon.com

My spring mattress need to be replaced as it got teared off and inner material is coming out. as it is under warranty, so it should be replaced but i get complaint registered for same on 21 jun 2016. next day inspection is done by kurl-on. but since when i didn't get any call from kurl-on. when ever i called customer care they told me to wait till 3 or 4 day as complaint is under process. it have been 1.5 months since i logged complaint but still i am waiting for it's resolution. please tell me how can i get my mattress replaced from kurl-on. i have all bills/ warranty card etc.
My complaint no under kurl on is 1355230.