[Resolved]  Kutchina / Bajoria Appliances — Chimney Cruze discontinued

I bought a kutchina Cruze model in 2019. Now in 2022 it went on a shut down. I complained to the customer care. The service provider now tells me that model Cruze is discontinued and the circuit of the chimney is damaged . This was told to me over phone even without checking the chimney. I was asked to wait for 15 days. On top of that they gave me an offer to go for a new chimney from Kutchina. We had been using Kutchina chimneys for long. But such callous attitude of the company is unbecoming. Is this a policy of the company that they launch a product and after few years it's discontinued and come up with a new product and give the offer for replacement with some 25% discount ? I want my full money back.