Hello team, I am from Pune.
I have booked the service request for water purifier as the monitor was showing error and that means we need to replace the candle until then we cant use that machine. So immediately I raised service request on 12 august and he said technician will contact you soon.
Considering long weekend due to 15 aug, I called again on 16 august as reminder call so the call center person said Technician contacted you on 13 aug and I said to come on 16 aug although I didnt received single call, when I told her she said no mam here we have record which says you receive call from technician then I said okay then today is 16 aug so where is the technician now. She said I font know and I will book again new request on 17 aug so I was like okay then please book.
Also take note, from 12 august our machine is off we are not getting to consume filter water.
As technician was going to come on 17 aug as per call center person, On 17 aug afternoon I called customer care again so she said I dont have any update from technician and that person experience was so terrible, she didnt fill supportive at all and was speaking in attitude that I dont know and if you want to make complaint of me you can do. 😲On that same day after call ended with customer care technician came to our home surprisingly😐
He checked the machine and said I dont have cylinder and candle so will come on 19 aug
As he wanted to go to Baramati on 18 aug. We agreed and trusted him that he will come on 19 aug.
Today on 20 aug we got call from technician that I will come by 3pm afternoon and after some time he called again I am not able to come as I dont have bike 😳 .
Now this is end of our patience and politeness, we said, if you really want to come then you can travel by auto or anything. Otherwise we will raise another complaint about you and your service center.
Then I called the customer care she said Service center is closed now as saturday is half day working. 😐
So from 12 aug till today 20 aug we are calling customer care continuously and that technician is just postponing the service by giving such ridiculous excuses and our machine is off we cant use that.
This is not our first time experience, everytime that technician gives such excuses and delays the service of all our Kutchina appliances.
I just want to raise the complaint about service center of Kutchina in Pune. It is not at all professional behaviour by them. I dont understand simple thing like is he the only one technician for complete Pune city, if for any reason he is not able to come cant you just replace that with other technician.
This service was not expected from you Kutchina, while purchasing the product you say to customer that you will get answer to your query about product within 24 hours, is this is your after sales service? From 12 aug to 20 aug how many days and how many calls we have to make to just get done our service request of water purifier.
I hope someone higher authority will read this and take appropriate action
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