KyaZoonga.com — u-17 football world cup ticket booking failure

Hi,

I purchased 2 tickets worth 200 inr on 23rd oct from kyazoonga.com (Official ticket partner of fifa u-17 world cup football) for the 25th oct, 2017 semi final in kolkata saltlake stadium.

Transaction details are as follows :-
Net txn: avenues[protected]
Cheque reference - 86075
Time -23:23:39 hrs

However no tickets or pickup code was issued. Neither there has been a refund. I want tickets or refund asap