[Resolved] La Opala — 2 plates broke into 2 pieces from the middle | |||||
Hi! I purchased a dinner set of la opala and using two plates and bowls from my dinner set since last one month. Afrer use of mere 10 days, one of the plate broke into two pieces automatically without even touching after i kept food on it. Yesterday the same happened with the second piece. Hugely disappointed to see the degrading quality. Please replace the faulty dinner set. Or at least replace the two plates and assure the quality of the rest of the dinner set. Was this information helpful? | |||||
Feb 2, 2019 Complaint marked as Resolved La Opala customer support has been notified about the posted complaint. Verified Support Dec 28, 2018 La Opala Customer Care's response Dear Sir, We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plate. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavour since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may result in the breakage later in one-off cases. Kindly share with us the following details and pictures so that we can review this matter justifiably & then arrange for replacement – 1. A few clear pictures of the product with design clearly visible 2. A scanned copy of the bill 3. A picture of the MRP Sticker on the box 4. Your complete address with contact details so that our respective area head can get in touch with you for further assistance. Please send the above details and pictures to - [protected]@laopala.in & [protected]@laopala.in For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/091 Your kind co-operation and patience will be very much appreciated. Thanks & regards, Mayank Goyal | |||||
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