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[Resolved]  La Opala — plate broke automatically when hot rice was served

Hi

I bought 13 pieces la opala dinner set from amazon.in. Today while serving hot rice in a la opala plate, the plate broke off automatically. It says heat resistant in the product description. This was the reason why i bought the dinner set. Please find the broken plates image attached.

Please send me a replacement for the plate or compensate accordingly.

Thanks
Indrani ghosh
plate broke automatically when hot rice was served
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Complaint marked as Resolved Jun 3, 2019

Complaint Status


[Apr 29, 2019] La Opala customer support has been notified about the posted complaint.
Verified Support
La Opala Customer Care's response Apr 30, 2019 Dear Ma'am,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plate. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.
However, since our products are made of glass, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption or due to mishandling during usage, which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably & get back to you with an appropriate solution –

1. A scanned copy of the bill
2. A picture of the MRP Sticker on the box
3. Your complete address with contact details so that we can connect you with our respective area sales representative for further assistance.

Please send the above details, along with the picture of the broken plate that you have uploaded here, to [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/19-20/010

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura
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