La Opala — Cheap quality

rosebud pk

Aug 13, 2021

Address:

India

I had purchased the Opala dinner set of 6 dinner plates, 6 side plates & 6 bowls from Grofers. The moment I put it in micro within 30 seconds it breaks into two and it happened to 3 of my plates. Today I just warmed food and then served it in the plate and it broke into 2. It's not able to sustain luke warm heat I am just shocked at the poorest of quality these days and fooling innocent public. I have not used the side plates or bowls for warm things.
My other opala dishes are more than 10 years old and are still fine when I use it in the micro.
I don't think I can risk using opala as the fine dust from the broken plate gets into the food warmed in it.

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La Opala customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2021

La Opala Customer Care's response Dear Sir / Madam,

Greetings from La Opala RG Ltd.!

We’re sorry to hear about your experience with our product. We would like to thank you for sharing this incident with us though it is unfortunate that you had to deal with such an issue. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.
However, since our products are made of glass, at times some invisible hairline cracks may appear on the products due to mishandling during transportation or usage, which may result in the breakage later in one-off cases. You need not worry about this.

Kindly send us the following details and pictures so that we can review this matter justifiably & get back to you with an appropriate solution –

1. A few clear pictures of the broken plates with the design clearly visible.
2. No. of pieces that have broken
3. An image of the bill
4. A picture of the top side of the box & price sticker too.
5. Your full address with contact number

Please send the above mentioned details to [protected]@laopala.in with complaint no. C/21-22/053. Please don't forget to mention this complaint number in your mail.

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Chandak

La Opala RG Limited
Eco Centre, 8th Floor
EM - 4, Sector V,
Kolkata - 700091, India
Ph: +91 [protected]/15/16/17
Official mail id – [protected]@laopala.in