[Resolved]  La Opala — cup broke on 1st time pouring of hot tea

Website: www.laopala.in

Got a cup & saucer set yesterday (9/9/2018) from big bazar.. On 1st time usage itself just while adding hot water during preparation of tea... The cup broke..

Is this high quality brand cups not to be used for having tea... Highly disappointed..

Attaching few necessary photos

Please arrange for replacing the same
+4 photos
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Jan 1, 2019
Complaint marked as Resolved 
La Opala customer support has been notified about the posted complaint.
Verified Support
Nov 29, 2018
La Opala Customer Care's response
Dear Sir,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the cups. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably and arrange for the replacment–

1. Your complete address with contact details so that our respective area head can get in touch with you for further assistance.

Please send the above details and pictures to - [protected]@laopala.in & [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/077

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Mayank Goyal
 
2 Comments

Comments

I bought a laopala melody dinner set from Surendra Gift Gallery, Dumdum, Kolkata- 700030. This set is broken.This shop does not accept the broken set. Please take necessary steps for changing the set.

Same problem with me too.

Couldn't expect such from such a best brand.

Deepak Motwani
[protected]
DeepakMotwani's reply, Oct 27, 2020
Waiting for reply from LAOPALA

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