Verified Support
Feb 07, 2017
La Opala Customer Care's response Dear Sir / Madam,
Please accept our sincere apologies for a delay reply to your valuable complaint.
We would like to thank you for sharing with us your experience though it is a sad one of breakage.
We assure you that our products conform to the best quality standard and it is our endeavor to provide our esteemed customers with the very best.
However, it may so happen that some hairline cracks may have appeared during transit which has resulted in the breakage.
Kindly share with us a few snapshots of the broken items with the design clearly visible to ensure the replacement in design required.
We would also request you to kindly share with us your complete address with contact details for replacing the damaged items to you. If possible, please handover the damaged items to the executive who will be reporting to you with the fresh pieces so that we can send the same to our QM for further inspection.
For your correspondence in regards to your complaint, please note your Complain No. C-C-033.
Kindly send the pictures and your contact details to the following mail ids -
[protected]@laopala.in
[protected]@laopala.in
Your kind co-operation will be very much appreciated to serve our valuable customer better.
Thanks & regards,
Resham Bhura