La Opala — la opala cup set of 6 pcs

Dinesh Kumar Saxena

from Delhi, Delhi

Address:

G-201, plot no.25 GN Tower, Gauri Housing Society, Bagh Mugliya Bhopal, Bhopal, Madhya Pradesh

Few days back we purchased (June 2019), a cup set 6 pcs of la opala. Today 18 June, 2019, we wanted to have hot tea by those purchased cups, but very strange thing happened, after pouring hot tea within 2-3 seconds two of the cups (In first use) developed crack and broken-down spilling the hot tea all over, automatically, we were really lucky to not have any injuries. So, we are not using the remaining cup and plates. Details of the purchased product is attached herewith.
We are much disappointed with the quality of the cup set.
It's our humble request to you, please replace this cup set.

+3 photos

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La Opala customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2019

La Opala Customer Care's response Dear Sir,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the cups. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.
However, since our products are made of glass, at times some invisible hairline cracks may appear on the products due to mishandling during transportation or usage, which may result in the breakage later in one-off cases.

We shall replace the two broken coffee mugs as of now. You can safely use rest of the mugs.

Kindly send the following details to [protected]@laopala.in so that we can proceed with he replacement process.

1. A scanned copy of the bill
2. Your location with contact details so that we can connect you with our respective area sales representative for further assistance.

Also please mention your issue and attach these pictures in that mail as well.

For your correspondence in regards to your complaint, please note your Complaint No. C/19-20/020

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura