Verified Support
Oct 17, 2017
La Opala Customer Care's response Dear Ma'am,
We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plates. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it is our endeavor to provide our esteemed customers with the very best. However, at times some invisible hairline cracks appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which results in the breakage later.
Kindly share with us the following details and pictures –
1. A few clear snapshots of the broken plates with design clearly visible.
2. A scanned copy of the bill
3. A picture of the MRP Sticker on the box
5. Your complete address with contact details so that our respective area representative can get in touch with further assistance on this matter.
Please send the above details and pictures to - [protected]@laopala.in
For your correspondence in regards to your complaint, please note your Complaint No. C/17-18/056
Your kind co-operation and patience will be very much appreciated.
Thanks & regards,
Resham Bhura
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