[Resolved] La Opala — plate broken automatically

Priyanka Kayal

from Kharagpur, West Bengal

Address:

Kolkata, West Bengal, 700035

Today morning 1 laopala diva plate broken autometically not one time two time .I use was tomorronw 1st time.and wash it with detergent. Than plate put in a table.naxt day (today) plate broken.plzz help.if 1plate broken automatically than what happen another 26 item?????and why company said its brake resistant??I have a small shop at house.I sold this types of items.I am customer of holeseller. If its happened to me, how I sold laopala dinner set??

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Jun 27, 2018

Complaint marked as Resolved

I want dinner set 1 plate back.my ph no is phone no 9038495754

La Opala customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

La Opala Customer Care's response Dear Ma'am,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plate. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably & then arrange for replacmeent –

1. A scanned copy of the bill
2. A picture of the MRP Sticker on the box
3. Your complete address with contact details so that our respective area head can get in touch with you for further assistance.

Please send the above details and pictures to - [protected]@laopala.in & [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/022

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura