La Opala — shocking... the heat resistant plate broke | |
I have been a happy and satisfied customer of la opala. But unfortunately experienced a sad incident when served food in the diva dinner set. After plating the rice, the plate actually broke after 2 minutes of serving. I was petrified to see this. It was really hard to believe. It actually shook the faith and trust i had in the brand and invested in it blindly for couple of years. Let's see what the company has to say in this... Hoping for fruitful and immediate action. Was this information helpful? | |
La Opala customer support has been notified about the posted complaint. Verified Support Apr 27, 2020 La Opala Customer Care's response Dear Ma'am, Greetings from La Opala RG Ltd.! We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plate. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, since our products are made of glass, at times some invisible hairline cracks may appear on the products due to mishandling during transportation or usage, which may result in the breakage later in one-off cases. Kindly share with us the following details and pictures so that we can review this matter justifiably & get back to you with an appropriate solution – 1. A few clear pictures of the broken plate 2. A scanned copy of the bill 3. A picture of the top side of the box & price sticker too. 4. Your address with contact details Please send the above required images & information to - [protected]@laopala.in & [protected]@laopala.in. For your correspondence in regards to your complaint, please note your Complaint No. C/20-21/003 Your kind co-operation and patience will be very much appreciated. Thanks & regards, Resham Chandak La Opala RG Limited "Chitrakoot", 10th Floor 230A, A. J. C. Bose Road Kolkata-700020, India Tel: +91 [protected]/15/16/17 Fax:+[protected] Website: www.laopala.in | |
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Chitrakoot 10th Floor, 230A AJC Bose Road, Kolkata, West Bengal, India - 700020
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