La Opala — Tea cup broke on pouring hot tea

Dear Ma'am,

Greetings from La Opala RG Ltd.!

We’re sorry to hear about your experience with our product. We would like to thank you for sharing this incident with us though it is unfortunate that you had to deal with such an issue. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.
However, since our products are made of glass, at times some invisible hairline cracks may appear on the products due to mishandling during transportation or usage, which may result in the breakage later in one-off cases. You need not worry about this.

Kindly send us the following details and pictures so that we can review this matter justifiably & get back to you with an appropriate solution –

1. A few clear pictures of the broken products with the design clearly visible.
2. No. of pieces that have broken
3. An image of the bill
4. A picture of the top side of the box & price sticker too.
5. Your full address with contact number

Please send the above mentioned details to [protected]@laopala.in with complaint no. C/21-22/116. Please don't forget to mention this complaint number in your mail.

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Chandak

La Opala RG Limited
Eco Centre, 8th Floor
EM - 4, Sector V,
Kolkata - 700091, India
Ph: +91 [protected]/15/16/17
Official mail id – [protected]@laopala.in