[Resolved] Lakme — allergic reaction after use of product | |||
Sir/ma'am, I had been using lakme products from many years and trusted the brand a lot. But on june 18, 2019. I purchased a lipstick (Lakme enrich satin, p 149) from an authorized seller, at (Merit queen, galaxy mall, asansol, west bengal) and after using it i got severe allergic reaction on my lips. It not only left my lips dry and scaly but the condition became worse and immediately i had to seek medical help. Even now my lips are not normal and i am advised not to use any cosmetic product till it is completely treated. I am very disappointed with this as it has damaged my appearance and i am still suffering. I trust the brand a lot, so i am raising a complain so that proper investigation can be done and right steps can be taken to check where was the discrepancy and the brand does not lose its faith and fame. I have attached some images for your reference. Hoping, lakme will definitely take measures asap to retain its popularity and consumers. Was this information helpful? | |||
Oct 23, 2019 Complaint marked as Resolved Lakme customer support has been notified about the posted complaint. Verified Support Sep 14, 2019 Lakme Customer Care's response Dear Jaswinder, We apologize for the inconvenience caused due to Lakme enrich satin lip color. Request you to write us at lever.[protected]@unilever.com which would help us assist you better. Alternatively, you can connect with us on toll free number[protected] between 9 AM - 9 PM, 7 days a week We look forward to hear from you shortly. Yours Sincerely, Nishi Nair Levercare Expert Hindustan Unilever Limited | |||
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Today I opened a fresh sealed pack of the Kajal AB *#04/18 use before 09/20 and the Kajal stick has a layer of white fungus on it.
I’m sure it can’t be used like this, and it isn’t even expired. This is very disappointing, makes me feel I cannot trust this product or purchase it again.