[Resolved]  Lakme — nutri smooth treatment is a worst experience

I got my nutri smooth done on 03/07/19 at Lakmé saloon Manipal, Udupi.
But after two hair wash at home, my hair is getting curled and wavy already. This treatment doesn't have any positive effect on my hair.
I visited salon for hair Cystine which was costing me approx. 5k, the consultant there told me to go for nutri smooth therapy(which was expensive one), they convinced me to go for nutri smooth saying that it will give same straight hair plus its good for hair, its cost was 8k.After their assurance I went for the expensive one. Yet I could not see the expected result.

Please don’t fool the customers by suggesting an expensive service without just knowing the requirement of the customer.

I have seen my friends with straighten/cystine hair so I know the difference.

None of staffs in Manipal Lakmé salon don’t even talk in local language or atleast English. Where we are forced to talk in Hindi (even if we are not comfortable enough)
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Aug 10, 2019
Complaint marked as Resolved 
Lakme customer support has been notified about the posted complaint.
Verified Support
Jul 09, 2019
Lakme Customer Care's response
Dear Consumer,

Thank you for reaching out to us.

To help us assist you further regarding Lamke Salon, we request you to contact us on[protected] or email at care.[protected]@unilever.com.

Our advisors will be happy to assist you.

Your Sincerely,
Pooja Sarkar
Levercare Expert
Hindustan Unilever Limited
Complaint comments 

Comments

I want a replacement of the product 'lip balm #B502' which I purchased 2-3 days before. It does not contain any moisturiser in it rather it made damage to my lips.

This is a serious issue and I want it to get resolved.

Thanks

Nisha S Kumar

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