Lalitha Jewellery — Buy back policy fraud

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subhashini prathipati

Nov 27, 2021

Address:

Kukatpally

I bought 2 bangles in oct 2019 from kukatpally lalitha jewellery branch and one of them broken in 2021.When I checked sales receipts for buy back policy, it clearly mentioned as 3% would be deducted and remaining 97% will be given back to customer.But when I visited the store they taken way 5% saying policy changed after I bought the ornaments.So I just wanted to know why terms and conditions mention the the details of return policies with %s when it is whole and sole decision of company at the time of return.

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DrSravanthi Itharaju

Mar 10, 2022

Im Dr I S Sravanthi from Tirupati. Im a regular customer feom Chennai T nagar branch n Tirupati too. Regarding my Diamond Chain buy back i contacted ur people yesterday morning at 11.30a.m they asked me to come in the evening I went in the evening by then rate decreased by 900 ..ok after going to ur shop with bill IGI card etc., they gave an estimation in the blueslip and told today not ppssible as the person in the section is on leave plz come in tomorrow morning..I came today but rate still ddcreased..whrn compared to ur estimation on yesterday n today i have to lose nearly 7k plus.Why should I .If the staff is not present alternative should be shown but why should i lose? please think from my side..and do justice for me.Im sending all the bills n estimations.
They said 3% for buy back n taking 5%

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