Lalitha Jewellery — Irresponsible reply above delivery of my order

Need a responsible reply on my order

I have ordered a golden ring with Lapis Luzuli stone on 4th October 2020 with Lalitha Jewellers, T Nagar branch. One Mr.Prakash from Diamond section has helped me to take the order of the same. He showed me the samples too and helped me in selection. I have paid nearly 100% payment on that day for the order. When am checking with him about the delivery date, he said it will take roughly 15 days. I asked him whether I will get a call once the ring is ready or should I do follow up with you. He said you do follow up. Though he is a nice person, his way of such response hurted me and made me to think whether I have done any wrong thing by ordering the ring with Lalitha Jewellery. Am your customers for so many years and my entire family buy gold or silver or diamond only from Lalitha Jewellers. As a customer why should do follow ups. It is the duty of the company to reach me and tell me that the ring is ready for delivery. Due to my bad time am advised to wear this stone ring and I will be very happy if I get it as quick as possible. Please help me out on this.
Regards,
W Sathya Sai Prasad
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