Lalitha Jewellery — very poor quality- no genuine response

Address:Chennai, Tamil Nadu, 600021

Dear team,

See, I don't mind if you're respond this complaint or not. But seriously I never stop to sharing about your worst product quality to all our relatives and neighbors and avoid them to visit your shop.

I brought the set of Bangles (approx 24 gms) from t.nagar lalitha on two years back. But six months before I suddenly noticed there was an crack found in the one bangle, with any external impact ( definitely you may think that damage occured because of external damage) .

So yesterday I have a plan to buy a multiple items at purasaiwalkam branch along with the damaged one.

As I expected blindly they told the damage occurred because of the external factors. I asked them to remove the internal plastic bangle to know the exchange value.

But I was very much surprised once they separate, because there are many cracks are there in the Bangles ( single one, the one is 100% okay) both the Bangles are rarely used ( see the attached image) in single hand only because the other one tied with bracelet.

My question is, as they told that damage is occurred only because of the external factors, how the other one will be good condition still..? that is not at all possible for the external impact.

Even there is no use for escalation also. Because I met the show room Manager and explained all these things very politely. But their reply remains same and not even inspect the damaged bangle condition.

Finally I just minimize my purchase and went with single chain ( 13gms ) just because of my urgent need.

They never worried about retain their customers and not ready to accept their mistakes even we shared all these things to a proper manner with politeness.

Let's see how will you react for this.

Photos of Bangles attached for your kind reference.

Thanks and regards

Anilkumar.E
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+3 photos
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Customers are not well treated. The sales person in Lalitha jewellery is not responsive and they are not having any patience to show the jewels then how come customer able to buy.

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    Tamil Nadu
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