I am writing to escalate my unresolved complaint (Ticket No: 385417) lodged on 4 July 2025 regarding a defective dining set purchased on 20 July 2024 (Order No: [protected] / Invoice No: [protected]) worth Rs. 17000. Despite reporting the issue well within an year and undergoing an inspection, I have received no written communication detailing any resolution. Telephonic conversations have repeatedly stated that the product can neither be repaired nor replaced—with no explanation provided in writing. Such an approach from a reputed brand like Landmark not only reflects a severe lack of transparency but feels deceptive and dismissive.
I am a senior citizen with no pension income, and I cannot afford to discard a dining table that cost me ₹17, 000. The product has become entirely unusable. Furthermore, I had purchased additional furniture totaling over ₹1, 00, 000 from Home Centre on the same day. The trust I placed in your brand now feels misplaced due to the complete absence of customer support. The absence of accountability and proactive service has left me feeling completely cheated and heartbroken. This situation is causing significant emotional distress, and the continued neglect of my concern after weeks is unacceptable.
I urge you to treat this matter with utmost urgency and provide a clear, actionable resolution within 3 business days in the form of:
- A replacement of the defective dining table
- A repair, if possible
- Or a refund, if no other solution can be offered
Expecting a prompt written reply and resolution. Was this information helpful? | 
Post your Comment