Landmark Online India / LandmarkShops.in Complaints & Reviews

Hi, i have mailed so many times for my refund against order number [protected] of rs.1299/-i have placed this order on 14/may/2018. And so many times i have called on customer care but there is no response but this time i am really frustrated and take a step for complaining. It serious issue and resolve the same as soon as possible because it’s almost around 1 month go for this. Resolve this matter thanks
Gagandeep
[protected]

My lifestyle online order no. Is [protected], there ate 7 products in this order. So firstly i innisited return for four shrugs on 1st may, i returned the product n i got the return. On second return i innisited return for 2 code shrugs, in this order the guy came to pick the item n he took the wrong product... I called mailed so many times but did nt get the propper reply, n when i am sending any mailes the vustomer servise dont resolve the problem n aftr 3 4 days i am getting a mail that the ticket has been solved... Now i can see i can not see my return initiation, they changed my status.. The customer care guy named sayad he told me ma'am i will personally check about this return... Now he is also not talking any responsibility... Very very poor customer care... I have the return generation mailed as well as the pickup slip... I want my money back for the item which he took... That was the dress from vanhuesen of rupee 5k... I want my money back.

This is probably third time we are mailing for the concern regarding out tyree. There is bulge inside tubeless tyre without any external damage. This is 2nd tyre of the same company which has similar issue in our car. Service centre is not responding or taking complain seriously while tyre is still in warrenty period. Theree is gross imbalance in tyre due to this and not authinticate for long journies. As the tyre is in warrenty period we need replacement asap.

I had purchased the subject juicer from spar hypermart, bangalore - gopalan signature mall.

It ran ok for 2 days and on the third day, it started giving out smoke and burning smell. My suspicion is that of the motor failure since rest of the parts are non-moving or even if moving are attached to the motor.

I took it today to the store to complaint and to my horror their reaction was:

1.) there is a warranty on the product and not a guarantee and so it cannot be replaced. Besides, i will have to take it to prestige service centre where they will repair it. On my arguing that how can i be expected to accept a faulty product within 2 days o[censored]se and why should i accept a repaired one.

2.) after several arguments, the concerned person asked me to provide the box also. I had given away the box to my maid after satisfactory operation of the product for 2 days. The store person asked me to get the box and then he will replace the portion containing the motor.

3.) i flatly refused to accept replacement since the product itself appeared to me to be unreliable and i asked him refund my money. After several arguments, he agreed to issue the credit note (I accepted since we are regular buyer at spar hypermart) after 2 days. I left the product there with a note behind the bill signed by him.

Why i felt it important to relate this incident that hypermart's are selling products like appliances etc. But do not wish to take responsibility for either its service or its immediate replacement/refund in case product has failed in a short period of time of its use. Why the consumer has to suffer these consequences. How do i know whether prestige is palming off sub-standard products to these hypermarts in name of discounts.

I do feel that both the brand and hypermart are responsible for correcting the above. Otherwise both can be categorised as cheats and should be subject to legal action.

I had ordered two clothing items online from lifestyle.in and had paid online. My clothes were not delivered and the tracking details say that it is returned by customer. My order number is [protected] and awb number is[protected]. I had emailed the customer care but even they couldn't help. Please resolve this problem somehow as the delivery man never reached my doorstep. I don't know how can it be considered returned by customer when it was not even delivered. Kindly get my clothes delivered or give me the refund.
Please see to it immediately.

I had been provided Lifestyle gift vouchers as part of a rewards and recognition from my organization in 2012. Unfortunately these GV's were kept away in a cupboard and forgotten and only recently when we were cleaning the cupboard that we came across them. Total Value of the GV is INR 32, 900. Expiry date 25th May 2013.

I have been trying to get these reactivated. I went to the Lifestyle store in Bangalore in Adarsh Opus and met the customer service executive (Nithin) on 8th Jan 2017 who said that he wasnt aware of the process and that he will check with his supervisor and revert to me the next day. No call for almost a week so I called him on 14th Jan 2017 and he informed me that nothing can be done from their end and that I will need to send an email.

Looked all over for the email ID of the Lifestyle Stores but only found a feedback link on the website. I submitted a detailed email with all the voucher numbers over this link (on Jan 14th 2017) and also sent an email to [protected]@lifestylestores.com (this email bounced back).

I next received a call from an customer service executive (Arun) on 16th Jan 2017, again informing me that nothing can be done from their end and that I need to get in touch with my organization who gave me the voucher. I told him that I no longer work there and also most of my colleagues have left so it would not be possible for me to get any help from there. I asked for a escalation contact he said that he would call back with this information. Its been 12 days now and I am still awaiting his callback.

There has to be a way to resolve this. The sum of money is pretty big and I really feel cheated by a company as large as Lifestyle.

Dear Sir,

I have placed 2 order on 8- Jan.out of which
Order#[protected] I received had cuts.
Order#[protected] is of worng size.

I initiated the return on the same day anf both orders were taken back from me, however after multiple efforts from my side I got refunt for Order#[protected] but no updates on Order#[protected].

Now am continuously chasing landsmark support team from last 20 days bt no response

Dear Sir,

I have shopped from Landmark on dated 26/11/2016, yet none of the Order has been placed & my amount Rs 5596/- has been deducted from my account
They have refund the amount Rs. 2798 /- on dated 10/10/2016 by doing many efforts from my side but for other amount they are disturbing me, I have my Bank statement, it is clearly showing that the both amount has been credited in their Account . Kindly cooperate me & help me to find my return .

Regards
Rashmi Bhatt
[protected]

I ordered the product from website, but at time of delivery company send me wrong product, I complaint the customer care to replace it with ordered product.
Firstly they agree to replace it, and they ordered the reverse pickup of the product. When I return the product, they told that they will not replace it, they can refund the amount in the form of voucher after deducting the amount which I paid through gift voucher at time of ordering product and they will also deduct delivery charges.
I told them Why should I bear such amount, its not my fault, your company delivered wrong product, they simply told they will not pay complete amount, its not under their policy.
It show clear act of befooling people by sending them wrong orders and block their money.
I want strict action against the company

I placed an order last month and recieved damaged product for order id [protected]. They delivered very late and gave product after literraly begging them. Then as the product was damaged i opted for a refund. Again for reverse pickup they took 5 days and till now they claim that they have not got the product.
I have returned two shirts but today they are calling and telling they got two pants. So pathetic service from them. Its more than a month since i paid them and i am still waiting for my order. My contact number is [protected].

I placed order with landmarkshops.In and the product description was misguiding. Description was cotton but the material was cheap georgette and also the jackets zip was not working working properly. I ask them to take the product back and they said that the amount will get refunded within 3 days from the day the product is reached to there warehouse.. Now when i call them to check the status of refund now say that the refund will be done after 10 days.. They keep fooling the customers.. No one even receives the calls if we call on customer care number. Every time i call them they keep giving different answer.. My money is blocked with them.. They send faulty and defective material...

Sir my product are returned but company say cash will be not returned. or say to buy other products. with cupans please help me i want to my money back my contact no is [protected]

I have purchased 3 t-shirts from www.landmarkshops.in on 11 may 2016. i buy 3 products from the site but no one fits, so i returned all 3 t-shirts. i have nothing to even say about their products, i have not even received the 2 t shirts i ordered from this store.

2 weeks and multiple emails with their customer support later, i have not even received what i have ordered. i would like to support smaller companies over giants like flipkart and amazon, but this kind of customer service is just disgusting.

They have not even apologized for non delivery, instead have just sent curt replies saying it will be delivered "tomorrow". but for this pathetic online store, tomorrow never comes. this is a serious issue that you have returned only 1 t-shirt in place of 3. attached copy is of return receipt given by their executive.
It means either they have lost or stolen other 2 t-shirts. now i will go to consumer forum for this. also i have mailed them for the replacement of all 3 t shirts. this is very pathetic response and service given by you. they all cheated me.

I had ordered a pair of shoes from landmark and this is the first time i have ordered online with landmark. The product got delivered to me yesterday and i was really disappointed with the kind of product you guys have dispatched. The quality isn't upto mark and looks very substandard. There is patch on one pair, the place where there are laces the material looks cheap there as seen in the image, the inner sole of the shoes is so worst that you can lift it easily. The colour is very different from the one showed on the site. I can say this because i have already seen and tried this product in mumbai lifestyle store last week. The colour and the quality was very supreme but the only issue was they did not have size for me. So, i thought of buying it online but its proven to be a waste of time for me. I m attaching all the pics as said by your executive over the fone. I am tired of following with the most irrational & consumer unfriendly online company from bangalore. I have been promised a lot of things from your employees over the phone but nothing happens. Lastly, i spoke to a guy he told me that my refund has been initiated and it will reflect in my bank on monday. I told him this is the last time i am listening to your tall claims. I haven't got any refund yet. Its more then a month since i have bought the shoes. I am filing a consumer complaint & writing a post on my social sites with the pictures of your product and its quality & the way you torture your consumers. I have not been able to buy anything else bcoz my money is stuck with you people. Enough is enough.