Landmark Online India / LandmarkShops.in Complaints & Reviews

Recently i bought double bed from home center
Order no # [protected]

They denied installation of new bed in my room.
As i have old bed present in room which was bought from home center itself.

They are not ready to dismantle thier own product sold last 3 years back and install new one.

They said people need not to buy if they have already bed in their room.

They are just making excuses and not accepting return as well although i am requesting same day delivery time.

Hello. I ordered a ceramic bowl with lid from home centre on 17th april. My order number is [protected] and i’m a regular customer with home centre. Issue is i received only the bowl without lid. I don’t want the bowl without lid. If i want the bowl, i would have ordered just the bowl and there is a reason why specifically ordered with lid. So i tried calling customer support multiple times and i spoke with supervisor nithin. He said he will fix the issue or call me back a week ago but he never called or mailed. I called almost twice after that but no response. I mailed the issue to [protected]@homecentre.in and no response so far. It’s not about the bowl or money. I’m writing this because of the worst customer service. I’m completely disappointed now. They can either take the bowl return and refund or send the lid. I also want nithin to call and apologise me. I didn’t expect this kind of worst service from homecentre.

We had purchased a drone on 11th march 19 from landmark trent, seasons mall, pune costing rs. 2999. The system reference no. Slf02m[protected]. Invoice no. Gslm[protected]. The drone stopped working on the very next day. We had returned to the store on 13-03-19 and they said they will check. Today[protected] i got a call from store to take it and they will give an address where we should go and repair. The product shows date of import as january 2017, which we noticed while giving to check. The store is obviously keeping some very old stock to sell and then wants to take no responsibility for a product of 3000/-. This is my second incident when we purchased a cd of 550/- and it just didn't play on the computer. The store took no responsibility even then. Please revert and give us the credit note or give a latest model of the drone.

Order number - [protected]
Awb no[protected] dated 6th january 2019. Ordered this and waiting for delivery, status changed to undelivered on 10th jan without any call or arrival for delivery and still now its showing as undelivered but the packet not yet reached to me. Nearly 20 days now, and still no idea where is the packet and how the condition of the things inside the parcel. Very poor service and no contact number of the company. Plz give me back my gift cards rewards points...

Im not getting my refund for my order number [protected]... They cancelled ny orders without my permission.. They are asking me to wait wait... Please take an action... I had seen that complaints of max fashion in this consumer complaint court are not getting resolved here... They knew it... So their customer service are not paying any attention to our complaints... We are losing our amount

Please refer to your order no [protected]_3 . My purchased item is yet to reach its destination. While checking with Blue Dart, Way Bill no [protected], understand that the booking address to courier is wrong. I am once again confirming the booking address as follows and request you to arrange the delivery at the earliest with a confirmation to undersigned.
Mr Sanjay Ghosh, 15 B, Justice Chandra Madhab Road, Near Northern Park, Kolkata 700020, Customer Mobile no - [protected], [protected].

Sender's name is Aniruddha Datta Gupta, [protected].

I had placed an order from lifestyle android app
Order id: [protected]. Returned few of the products but still didn't receive the refund amount. Have called customer executive many times, but no proper response. They will put the call on hold and vanish away. Whenever i call them they will one answer that products are in quality check, since from past 1 month they are checking the quality of the products but the amount is not yet refunded. If they couldn't handle the online app. Please remove it.

We bought a flask about 2 months ago from Bangalore forum mall and it was sparingly used like 3 - 4 times. It's broken now.
I didn't not expect such substandard quality.
When I pay more than 600 for a product I would also expect a promising quality.
Please look at the photos.

Please let me know how to get it replaced.

I had ordered a sling bag from lifestylestores.com onlie website and I received the product on 12/11/2018 and when I checked the bag zip of the front pocket was not working properly means I was not able to close or open the zip. Immediately I put a return request and mentioned reason as Damaged product.I got a message on 13/11/2018 from courier that the pick up is scheduled and I have returned the product. I had sent an email to customer support team to refund the amount to my bank account as I had done the COD for this order. Later I got a call from customer care and he was telling me that without their knowledge product was picked up and I should have a taken a snapshot of that but as I already returned the product they cannot process the refund like that and they closed the ticket. Even last time for one refund I had to call customer care people daily for 2 months and later they did a refund.
I REGRET SHOPPING AT YOUR WEBSITE AS ONCE YOU RECEIVE THE AMOUNT YOU WILL NOT RETURN IT.YOU SHOULD NOT KEEP AN OPTION TO RETURN THE PRODUCT.CHEATING WEBSITE.WORST CUSTOMER SERVICE.

We bought this sofa (3+2+1 seater) as per the above invoice. Very soon we found that one of the cushions in the 3 seater was suppressed way more than the other cushions. On our complaint the company carpenter came and checked and advised that all the sofas require repair.

The sofas came back after repairs on 17th oct and we found further damages to the sofa. These were corroborated again by lifestyle-homecentre carpenter who visited us on 18th oct 18.

Moreover, the repairs were carried out by inexperienced people and thus they had uneven thickness, overstuffed in places making them look real shabby. We have refused to accept the sofas and have requested replacement. We are yet to hear back from the company reps.

This is my order number: order #[protected]
And the courier tracking #:[protected]

I have not received the order - but the status shows as delivered
Called the customer service multiple times they say they are checking - its been more than a week

I have paid the entire amount - i had ordered products worth 14k,.. And the products worth 4k was delivered to my address - however the remaining products shows as delivered which they have not.

I have purchased online 2 kurtas through www.lifestylestores.in (order no. [protected] dated 6 May 2018). I have returned these product for which acknowledgement No. appearing on acknowledgement copy of receipt of return of product which is 11235045. I have raised the matter of refund since from 7 months. Everytime I am getting response that matter is escalated and will get back to you. As on date still I have not received refund. Request you to look into matter.

Dear all,

Please don’t buy any ginger product from lifestyle as products are not up to mark and the store manager of lifestyle also not amicable to understand the things.

I had a very bad experience today from lifestyle mahagun mall vaishali.
The store manager mr kant kumar was not able to even understand the things.
Worse experience with lifestyle.

I ordered a lee jeans online from lifestyle app on 22 july 2018 for 1300 and it got torn from inner thigh area just like that in one month. I barely washed it once and i wore it just 3 times... When i called lifestyle they told me they don't have any policy of return or exchange regarding that... The fabric was substandard and therefore it got torn like that. How can a branded jeans get torn just like that unless the fabric is of bad quality! It wasn't even tight fitted it was regular fit. Please help me! I feel cheated.

Sir/ma'am

I bought two adidas tri-stripe ess 3s knitted track pants from lifestylestores.com on 27th july 2018. Unsatisfied with one of them, i returned the product on 6th august. By 13th august 2018, it reached their warehouse facility but no refund has been initiated to date.

I received a call on 16th august from their department saying that they received a phone instead of the track-pant (The product that was to be returned). I have followed up with the hired courier service i. E. Delhivery and they have clearly stated that a track pant was received from my end and the very same was sent to the warehouse facility.

The customer service is very incompetent. They hardly listen to grievances of customers. I have made a minimum of 15 calls to their customer service but all in vain.

This isn't an isolated incident, my sister was harassed once before. They took 1 year to refund the amount for the returned product. Apparently, they are targeting my family.

Order id: [protected]
Awb/tracking id of returned product:[protected]

My registered email id : [protected]@gmail.com

Kindly take apt actions against such fraudulent company. I would like to know if i can sue this company for repeatedly harrassing my family members.

Store - spar
Location - pacific mall subhash nagar, new delhi-110018

I was given a staled potato patty without pre-audit of quality of the food. After consumption a bite i felt bad taste and bad smell coming out patty. I immediately inform the bakery assistant then he gave me another one but that was also staled and smelly. The bakery assistant pretended helpless and sent me to customer help desk where they offered me my cash back inr25/-. I also had words with co-manager of spar but there was no satisfactory response from him.

Look this is really a serious matter related to food and food business. A organization like landmark not supposed to offer staled food to it's valuable customer.

Hoping for an answer soon...

Regards
Anand
[protected]

My pick up of 2 products with order id [protected] and [protected] were done on 3rd of july but till now, one week has passed but they haven’t refunded my money. they r always making excuses and when i tell them of complaining, they just turn a deaf ear to my words. in my pick up receipts, the order id are 11589500 and11589499. i m enclosing a photo of the two pick up receipts. plz help me

Order no:[protected]
Banaja patro
I cancelled my order and the product was taken from me.. But account numbr or any regarding details about refund of money was not taken.. I am waiting from a week but no response from u.. Is this the way to cheat the customers. M how could we trust you fr furthr shopping.. I am waiting from ur reply or else i will be bound to take immediate actions..

Dear sir,
This is reference to earlier complaint regarding, purchase product (Order no: [protected] dt. 1.06.2018) is damage. All the formalities is complete i. E photo of damaged product is already send which already communicated to your executive.
But yet, there is no response from your side.
Is it your customer satisfaction policy?
Kindly resolve this issue today itself.
Contact:[protected]

Hi, i have mailed so many times for my refund against order number [protected] of rs.1299/-i have placed this order on 14/may/2018. And so many times i have called on customer care but there is no response but this time i am really frustrated and take a step for complaining. It serious issue and resolve the same as soon as possible because it’s almost around 1 month go for this. Resolve this matter thanks
Gagandeep
[protected]