[Resolved]  eTechies — Etechies -Making Fraud an Art Form

Address:

Mumbai City, Maharashtra

Had a problem with my Toshiba laptop (starting trouble + blue screen) and called up just dial..barely disconnected the phone when an etech guy called me promising me "all my troubles would be taken care of, at my doorstep"..and i needed to pay only 1500/- blah blah..the guy on the phone was superconfident that it was a simple software problem and a " qualified etechies engineer would be there at my place in 2 hours"...sure enough, the guy was there on time, impressive stuff...even more so as the technician didnt feel the need to check the problem and went about re-installing the Operating system...took 2 hours, and after that declared that my problem was solved and i can now relax..while i happily coughed up Rs 1500/-

Next day, like a bad dream, the laptop started giving the same problem, there was absolutely no improvement...called up etechies again, sure enough, they sent some one again this time. As i was out of the house, this time too, the new "qualified" engineer ( they dont repeat engineers) called me up saying that he had taken care of the problem permanently, it was a simple RAM issue, and that i can relax..I was reassured..

Came back home in the night and saw that this time, the laptop was actually in worse condition...called up etechies next morning, things were a little different this time..i was transferred to 3 "correct departments", had to repeat my complaint 3 times and give all my details to confirm that i was actually the customer..

Anyways, the etech guys told me that they would send someone only in 4 hours and "might have to take possession of my laptop, to understand the problem". I had already told them that i had to leave the same night and so refused to give the laptop, told them to send a technician between 4-5pm and either repair my laptop or refund my money..

Waiting till 5 pm, no sign of etech engineer.. then at 5 pm, a call comes " sir, we have a problem, my engineer is stuck in one of his calls, can he come tomorrow ?" ..I say "not possible, please send him/ someone else right way or refund my money".. The guy says ok, he will try..

That was 2 days ago, there has been no technician or even a phone call from e techies...and i am now poorer by Rs 1500/- and a gone-case laptop, which i may need to discard..i now realise what etechies meant that they would take care of my problems, they sure took care of my laptop..must be laughing in their offices now "ek aur bakra banaya, aur woh bhi educated bakra"... must hand it to these guys though, they used politeness and confidence as weapons, whilst screwing my happiness...

Anirban Das, an aggrieved customer