[Resolved]  HP Pavilion G6-2314AX Laptop (APU Quad Core A8/ 6GB/ 1TB/ DOS/ 1.5GB Graph) — Poor service, misguided response and irrelevant behavior

Address:

Gandhinagar, Gujarat

Sir

My complaint case reference HP # [protected].
I purchased a HP Pavilion G6-2314AX Laptop (APU Quad Core A8/ 6GB/ 1TB/ DOS/ 1.5GB Graph) on 24april 2013. When I use my laptop it give problem like overheating and system shutdown on very 1st day.I called a HP service centre and lodge a complaint on 25 th april 2013.My problem is not sought out yet and we even did not receive a response from service centre .Dell and lenovo service are far better than you.

After 11 days HP engineer come check the system and unable to solve the problem like overheating , shut down problem , left portion of touch pad is very much heat & Battery not charging issue on 19% , 49% , 60 % , 89 %.Technical engineer is not able to solved this issue.I not able to do my work.

Now what response I receive from HP support i.e by Rupam Halder ,Customer Relations - India ,APJ Quality & Customer Assurance,PPS CSS,Phone # 91 - [protected] , Email: rupam.[protected]@hp.com .THAT WE DO NOTHING UNTILL YOU INSTALL WINDOWS 8 BBECAUSE THIS VERSION DOES NOT SUPPORT WINDOWS 7.
http://www.flipkart.com/hp-pavilion-g6-2314ax-laptop-apu-quad-core-a8-6gb-1tb-dos-1-5gb-graph/p/itm...⇄

Now check above link which clearly written my model is free DOS.Moreover not a single problem is solved by HP support.They give misguided response , no response and poor service.I have two Dell laptop and the service too good compare to H.P.When I said I need DOA if you are unable to solve my problem.They said we can't give you DOA untill we find any part faulty.And we need further diagnosis only if you install windows 8.For all y problem they said just one thing install windows 8 and then we do further diagnosis

I can only say one thing never - never buy a H.P product .A very poor and pathetic response of service centre.

Sumati Wadhwa
TCS
[protected]