[Resolved] Reliance Communications Limited — Complaint against Reliance Digital ResQ ( Damaging My Laptop)

[Resolved] Reliance Communications Limited — Complaint against Reliance Digital ResQ ( Damaging My Laptop)

A amol31282 from Nagpur, Maharashtra

I purchased the Lenovo laptop on Dec 2011 From Reliance Digital Korum Mall thane-W with 1 year Company warranty & extra 2 year warranty (till Dec 2014) by paying Extra Money. 3 months back There was some issue in my Operating System, So i gave it to Reliance ResQ Thane, As It is in warranty, They took it for around 1.5 months to repair it & also they ended with Hard Disk, Mother Board & Keyboard Issue which i was not having since last 2 years. They Replaced/ repaired the original parts without my permission. They gave me my laptop after 1.5 months, After Receiving my laptop, when i connect the charge there was current passing through my laptop, The back cover clip is opened in just two days & moreover the operating system which they installed is not proper, not a single driver is installed in it. So i went to shop again, They send me to Reliance ResQ main branch at Vashi, Navi Mumbai, There they are not agreed to take it, They told me to go to Thane Reliance ResQ @ korum mall. After this I wrote mail to the concurn person, check the attached mail (From: PANDAGALE Amol TEMIL Sent: Thursday, August 29, 2013 12:18 PM To: 'sbp.[protected]@resq.in' Cc: '[protected]@resq.in'; 'cccmaithili.[protected]@resq.in'; 'yogesh.s.[protected]@ril.com' Subject: laptop warranty Hello, I purchased Lenovo Laptop from your shop in Dec 2011 with extended warranty of 2 Years, Check the attached Invoice. Given it for the operating system problem 2 months back in Reliance Digital Thane ( Korum Mall). You service center kept the laptop for around 1.5 months for simple Installation of Operating System, & landed up with mother board, Key bored & hard Disk problem. The CD of windows backup which I had at the time of Purchase was not proper, if it was proper, I didn’t gave it to u…..for such mess. Now after 1.5 month u gave me My laptop with lot of problems………….Like, Pirated Operating System which is not Running properly, The bottom case of laptop Opened, Current passing In all metal parts of laptop, it gets vibrate while charging. So I went again To Reliance Resq At Korum Mall Thane, The Said “Go to Vashi ResQ care, They will give your Laptop early.” Yesterday, I went to Vashi Reliance ResQ Care, They told me that, they do not repair it, you go to Lenovo Service Center & from there only, you put the proper operating system…………….. Is this the way Reliance ResQ gives extended warranty by taking extra money from customer? Finally I landed up including these entire trauma to unavailability of the service from your end, complete devastating of my operating laptop and all my official and personal database damage and economical loss also. If I took extended warranty of 2years by paying extra money, Why Should I go to Lenovo Service Centre & I will pay them for repair. ……………… Why you gave warranty, I[censored] r not able to solve the problems…………. All these put together, I am being victimized of your poor service and cheating customer over last two months, that to brand likes RELIANCE. ……………… I have been cheated royally by RESQ Kindly want you to give the solution in terms of complete good operating system/laptop without any problem, Otherwise I will not hesitate to escalate the matter in the Consumer court.)... Still they refused to take the laptop, though it is in warranty. So who will be responsible for it, For what reason they took extra money for extended warranty. +1 photos Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

gagan deep joshi

from Pune, Maharashtra

Reliance Communication — Deduction of money in R-world

sir,
I am gagan deep joshi serving in Indian Navy in Visakhapatnam. I was downloading wallpapers from R-world but when i went through the option it was showing no data available and Rs. 50 were deducted from my account and there were no wallpapers at all. Later when I contacted customer care and reliance web world they told me that the phone which i am using ie.LG RD 3530 is not supporting the wallpapers and that information would be in the mobile user mannual. There is no such information in the mannual and there is no such intimation in the R-world also. There is also no information to warn that there is such condition.
Therefore it is requested that my money should be returned.

Thanking You
Gagan deep Joshi
Mobile no. [protected]

renjithcrin

from Jamnagar, Gujarat

Reliance Communications Limited — deduction of money

Sir,
Im a customer of reliance telecommunications.My number is [protected] and i'm having a GSM connection of Gujarat circle.

When I checked my phone balance today(17 March,2011), I found that it has been reduced by Rs.30. When I called up the reliance customer care to know about this , I was told that the money was deducted on 16 th march,2011(yesterday) at night around 8pm and that it was for the activation of some scheme in R World. But I have not subscribed for, or requested to subscribe for any scheme in R World , till date. So I talked to the supervisor in the customer care service . He then reacted in a very rude manner and told me that I have activated the scheme yesterday and the money will not be refunded.

This is not my first bitter experience with RCom. Several such incidents have happened in the past also.But now Im fed up with their service and decided to lodge this complaint.Im also forced to change my service provider. Anyways , such a pathetic service was not expected from a company like RCom.

Thanking You
Renjith C R

Reliance Digital Customer Care

from Noida, Uttar Pradesh

Dear Sir,

We are really sorry for the inconvenience caused and want to assure you that your concern is being addressed on priority. Request you also share your contact details at - http://www.facebook.com/reliancedigital/app_[protected] for our team to get in touch with you at the earliest.

Warm Regards,
Reliance Digital.

Veer@123

from Hyderabad, Telangana

Its reg my sony blueray player. I brought this player @ Reliance digital - Kukatpally, hyderabad on 12th Sept 12 with extra 2 years warranty. Recently my sony player facing low sound problem for which i have contacted reliance resq team. After 3 days one of there engineer visited to my place and performed checks and confirmed some faults in the player. On 5th oct-13, There team took my player to their service center and there said with in 3 days there will fix and will return my player. My bad time started from then. After 1 week i have contacted Reliance resq call center[protected]. After multiply tries, Luckily there picked my call, Have informed them reg the issue. There have not provided me with proper details more over staff working in resq call center or not in a position to provide information to the customers. But there said with in 2 days you product will be dispatched. Again after 3 days i have contacted them on same number. This time also, there said the same. Finally on 10th october - I found Reliance digital toll-free number[protected]. Raised case 75182070. This team followed the same words - there said with in 2 days there will contact me with details. Have not heard any thing from them. Today[protected] third time i have raised the case. Have not found any proper response from this team. Its became my daily routine to contact them and bagging them to provide the services. This is worst case. Though we have taken extended warranty, This team is not attending and fixing the issue on timely basis. There are not providing update status to customers. How you expect customer to chase your team every day to provide service. Can't your team is not responsible. you can contact me @ [protected] - Veer

Reliance Digital Customer Care

from Noida, Uttar Pradesh

Dear Sir,

We sincerely apologize for the inconvenience caused and can assure you that we are committed to solving your problem and resolve it to your satisfaction. The matters that you have brought to our notice are being addressed on priority and our concerned representative will get in touch with you soon. Thank you also for sharing your contact details with us.

Warm Regards,
Reliance Digital

amol31282

from Nagpur, Maharashtra

My contact No [protected]

Reliance Digital Customer Care

from Noida, Uttar Pradesh

Dear Sir,

Thank you for sharing your contact details with us. Our concerned representative will get in touch with you soon to address your concerns.

Warm Regards,
Reliance Digital

Veer@123

from Hyderabad, Telangana

Relieance team, thanks for quick response. This is want I am expecting from these days. An update. Plz provide me contact person details who is looking into this issue. Will check with him directly.

Reliance Digital Customer Care

from Noida, Uttar Pradesh

Dear Sir,

We appreciate your patience and our team will connect with you shortly to address your grievances.

Warm Regards,
Reliance Digital

Teddybear11

from Delhi, Delhi

Reliance Communications Limited — Unnecessary charging amount for unusual packs

I use reliance only for free calls purpose, so i recharge with minimum recharge amount and even then i have not subscribe for any unusual pack, they cut the charges and leave the zero balance. In every 2-3 days they cut the balance. within 2-3 days of recharge they cut the full balance by activating unusual packs.

amol31282

from Nagpur, Maharashtra

The worst service from Reliance Digital.
After a call from Reliance Team, I gave my laptop for repair on 26th Oct 2013 to Reliance ResQ Vashi, but till date no response from Reliance ResQ,
now 1 month passed but they are not even telling me the present situation Of my laptop.
I called around 10 times a day to the customer care number which they gave me, but every time the number is busy.
I am fed up of all this thing, from last 4-5 months reliance resQ is wasting my Time.
I am going to take strict action.