Latestone.com — Ptron airpods

I ordered ptron airpod on 9/10/20. I was using my airpod and suddenly my right airpod is not working not connecting not charging and the light is not blinking. The right airpod is not working at all!!!. My left airpod is working but right airpod is not working. I wrote a mail also but no response. I called 6-7 times but no one picks... Just says the line is busy. Please look into it. It's my humble request and Pls contact me.
Regards
Nidhi
Thank you
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