[Resolved] Latestone.com — this is about my refund and your terrible service I had | |||||
I ordered an earphone from Ur website didn't find it good so returned them through DTDC after many weeks Ur CX service agents told me that they have received an empty box and asked me to contact DTDC I contacted DTDC they told me we cannot do anything because it's the fault of you guys that you haven't checked for the box when u recieved it I made a conference call between you guys and DTDC and when your agent has no answer for the same thing that why dun u check the box while recieving it and you are telling it weeks later she asked me to wait for few days and she will definitely help After few weeks or I will say months I didn't hear any response from you I mailed latest one there was no reply I called them they asked me backend team will call and I got no call This is what your service is paying no attention to the CX What about my money my almost 500 bucks has been wasted on your irrelevant product Now m ended up with no product plus no refund and a very bad or I will say terrible CX service I am going to write it to my friends relatives and whosoever I can to stop buying your products because u guys pays no attention and you have a really terrible service Was this information helpful? | |||||
Jul 10, 2018 Complaint marked as Resolved LatestOne.com customer support has been notified about the posted complaint. Verified Support Jun 08, 2018 LatestOne.com Customer Care's response Hi, we will contact you within 48 hours. Our executive will be addressing your concerns raised. Note: Please do not share bank details / credit card details with anybody over the phone. Thank You.
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2 Comments | |||||
Comments
PTron Viki Bluetooth sun glasses is not use so please take return and give me refund
Reply
Shanmugam Viswanathan's reply, Jun 9, 2018
PTron Viki Bluetooth sun glasses is not use so please take return and give me refund
LatestOne.com Customer Care's response, Jun 15, 2018
Verified Support
Hi, Apologies for the inconvenience created. Do share the order ID with us, we will check and revert ASAP
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