Latestone.com — To return of faulty product

Address:

Palred retail private limited. Survey no-1240. Nannur village, orvakal mandal. Kurnool Andra pradesh. 518002

I ordered a ptron kicks bluetooth headphone of order id-pt150771 which i recieved yesterday i. E 15 sept.. But the product which was delivered have fault in it... The one side of the headset is not working. I registered the email and called them but they did not respond to it... I want my money to be refund