[Resolved]  Lava Mobiles — lava

Address:

Bathinda, Punjab

Sir, I purchased a Lava KKT 42 Dual SIM Mobile Phone (IMEI no.[protected], [protected]) vide invoice no. DEL/072014/39093 dt: 28/07/14 from homeshop18 (buyer order no.[protected]. on receipt the product through courier, it was seems to working ok. however on next day when connected the charger for battery charging, "Battery error" message displayed with continuous beep sound. no one check the charging of phone in first instance even buy it from a shop. next day when i contacted LAVA customer care no.[protected], they replied contact to homeshop18 and homeshop18 replied that 48 hours has been passed & now contact LAVA service center. there is no service center of LAVA in BATHINDA (Bhatinda), Bathinda is the fourth biggest city in Punjab state after Ludhiana, Amrisar and Jalandher cities. I had to send the handset to 70km (up/down 140km) away at BARNALA. they said that handset has to send company at NOIDA (VANSARI TELECOM, BARNALA workorder no.[protected] dt:06.08.2014) and it will take minimum 15 days to rectify the problem. I am requesting the LAVA International Ltd. to kindly direct the concerned to replace the faulty handset with new one. please take necessary action on urgent basis. MANJIT SINGH [protected]@rediffmail.com