LazyPay — Regarding unethical transaction added to my account

Address:	INDIA
Website:	lazypay.in

On date 30th march 2022 suddenly i have got a message from lazy pay that they have paid 2400 rs to payu payment from my behalf and that amount has been added to my account. And bill was generated. Automatically otp came and amount deducted. As soon has i received this message. I called and make a complaint to lazy pay regarding this and my case id was 14203824 and they assured me it will resolved soon. But no action was taken. After due date they started adding a fine on it. Again make a call to them and they had assigned me a new case id 14239070. But nothing resolved. Suddenly i have got a mail that they had checked trnsaction was made by me or by family. For that i have assured them that it was nothing like that. And i had told them also that i will lodge a complaint on this. But no reply came from them.
And collection agent call is harassaing me day by day on this. I have my 900 dues on lazy pay which i have to pay but this 2400 amount is just added without my any concern.

Iam attaching all the proof hereby