Lenovo — 1 month old phone not working

Address:

Bardhaman, West Bengal, 713101

I have purchased lenovo k6 power (K33a42) from flipkart around one month ago (Invoice date:-26/09/2017, but delivered after 4-5 days more). Yesterday in the morning the mobile was working normally, alarm also rang as usual, i stopped the alarm also. Then the mobile was put in charge. After the mobile was unplugged from charger, i noticed that it was automatically gone into safe mode & i can't bring back the mobile into normal mode, even i couldn't restart the mobile. Then i pressed the start button for a little while & it was going to restart. I thought that the mobile is going to be okay now. But after restarting, i could not access the touch screen any more. Then i went to the lenovo service centre 'smart help' at kalna road, badamtala, burdwan, west bengal. Pin-713101. Contact:- [protected]. They simply told that the set is 'liquid damaged' after opening it and that's why it is not covered under warranty. The cost to repair the set is approx. Upto rs. 11, 000/-, much more than it's original cost!!! I repeatedly told that how can it be liquid damaged where it is not fallen into water, i even used the mobile in the last night & today morning also, i faced the problem of the set after unplugging the set from charger etc. Etc, but the service centre boy told me that "you are bound to listen which i verdict about the phone, i am not bound to listen to your story". My question is that when there is no issue of water insertion in my mobile, when i used the mobile before charging & the mobile behaves abnormally after charging, i have no right to claim my warranty? All of my hard earned money will be wasted like this and within use of one month? The company like lenovo and the seller like flipkart have no responsibility about the products they sell? Why i am bound to listen the service centre's boy's verdict? Why his decision will be final regarding this? If actually the set has been fallen into water, i was compelled to listen to him. But where the actual story is not that, why i will loss my money in this way? Please please help me regarding this.

— suman kumar nag.
Burdwan
[protected] / [protected]
Suman. [protected]@gmail.com