Lenovo — case id [protected]

Address:

122001

I purchased a laptop on 30jan2020 but i am facing network wifi issue since i bought it. They just keep sending engineer to fix the issue but engineer always just reset window to fix the issue temporary and issue got received every after 1-2 days.

I am an official guy who need to work on laptop on daily basis but because of such issue my job is on risk.

You are requested to please escalate it to concern team and replace the laptop so that i can get a good laptop and save my job pls.

Let me explain you the whole story in details-

30 jan2020- i bought laptop from sargam electronic delhi.

After one day (When i started to use this laptop) laptop started getting hung.

After 2-3 days, facing issue with network as i couldnt see available wifi network. I contacted lenova technical team through whatsapp and lenova team tried to troubleshoot the issue remotely but they couldn't resolved the issue.

So i did reset and it started working again. But now new search issue occured as i was not able to search the items in search bar so again i called lenova team. Lenova technical team contacted me and worked remotely but again they were unable to fix the issue.
So i did reset again and issue got fixed.

Again after 2-3 days, same network issue occured which was occured 3-4 days ago as well. Means system reset just resolving the issue for time being, not permanently.

Lenovo engineer visited at my place and tried to troubleshoot the issue but he wasn't able to resolve the issue. He went back without resolution.

5-6 days went without any resolution.

Yesterday again lenovo engineer visited at my home and replaced the wifi card and updated the bios but issue still unresolved. So engineer did reset the window and issue got fixed. As i mentioned to engineer as well that window reset just resolve the issue temporary, not permanently. But engineer said that he dont have any other options now and just monitor the issue.

But today again, same wifi issue occured.

Trust me there are some issues with this laptop as issue is occurring since i bought this laptop.

I asked lenovo to replace this laptop but guys are saying there are scratch on laptop. But i mentioned many times that there is a small invisible scratch at bottom of the laptop. It is not a big one but a very small one and cant seen from far. It can happen with any laptop which place on surface.

I wasn't able to work on this laptop since i bought it.

Please understand and get it replaced.

Lenovo engineer just keep coming and just do reset to fix the issue temporary. Such visit just waisting their time and mine as well as i have to stay at home by cancelled all plan for the day.

Request you to please get it replaced or provide a permanent solution.

Thanks & regards
_
Sandeep kumar bhardwaj |
Sr. Technical engineer |
Tata consultancy services ltd (Tcs) |
Mob: +91 [protected] |
Email: sandeep. [protected]@gmail.com |