Lenovo — Failed to update my extended warranty for my laptop

Hello,
I've recently purchased your company laptop and also registered myself for the lenovo additional 2 year warranty along with a motorola headset by paying rs 1299/-. However, i didn't get extended warranty applied to my laptop which they promised that they will fulfill that by 9th august 2020.

I've also tried to reach their customer care support and also email support multiple times but all i got is automated response. Please look into this and do needful.

I'm also attaching the email response stating that my extended warranty has been approved from them along with payment details however upon checking it didn't happen.

Registered name:ankith
Registered email:[protected]@gmail.com
Registered number:[protected]
Machine serial number:pf280aja
Registration date:[protected]
Tt number: btc-371950

Thanks and regards,

Ankith mallipeddi