Lenovo — fooling customers about the services and repair (agra service center - [protected])

Address:

Agra, Uttar Pradesh, 282001

Myself prajjwal arya ([protected]). I bought a lenovo cellphone moto g4 plus online from amazon, it has been approx 11 months using the phone and suddenly some problems occurs in the earphone jack and battery. I take my phone to the lenovo authorised service center sanjay palace, agra. They checked the phone and approved the problems and provide me a pickup time of 9 days. To check the progress i went there after 7 days and without checking the delivery date and phone the receptionist allowed to take the phone with myself saying that my phone is repaired and have changed the hardware as well as software. I checked my phone nothing was changed neither the software nor the hardware, my earphone jack was still not working and same with the battery. I called the chief engineer who was supposedto repaired my phone (Althogh nothing was repaired) he was also confused and was unable to tell me about the repair just saying my phone is repaired. These people are fooling lenovo costumers, degrading the lenovo as well as motorola reputaion. Please look upon this matter and take some serious action regarding this fraud. (Service centre no - [protected])