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Lenovo — I'm completing about my lenovo power bank

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I had order Lenovo power bank (pa10400) my power bank is not charge when plug in the charge and also not properly charge when plug in. The charger and also not indicator the changing
When I connect my phone to the power bank mobile is also not charge. I was called to customer care they gave me this website. I was brought this power bank only 20days ago.
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