Lenovo — k8 note restarting repeatedly after oreo android 8.0.0 update | |
I have updated my Lenovo K8 Note in Android 8.0.0 (Oreo) after updating my mobile is restarting automatically and creating problem for me. After this update, I contacted customer care they suggested me following solutions. 1. Resetting phone 2. Stopping Moto app launcher and relaunching it. 3. Resetting app preferences 4. Updating my Oreo to latest version of September 5, 2018. 5. Running mobile into safe mode. None of the solutions worked for me. now yesterday night (Date:01-Jan-2019) it's been completely of no use. Getting restarted continuously. When I visited below authorized service center Service center name:Today Telecom Service center address:9/10, Padmavati Darshan, Near Deepak Cinema, Opp. Yamaha Bike Showrrom, N.M Joshi Marg, Elphinstone west, Mumbai-400013 contact details:[protected]..[protected] The service center executives are very arrogant and asking for money to update software of mobile. Even after that also it's not working now they are asking me to change mother board. When I asked about the price they are saying in the cost of that mother board you can buy new mobile. I was trying to explain that this has happened because of the latest update provided by Lenovo only why should I pay for it, so they giving me example of iPhone(the battery issue happened earlier because of there latest update). What a pathetic explanation they are provided I don't believe it. Lenovo please save yourself for getting so much famous with this issues. Please give me some solution. Regards, Ashishkumar Teli Was this information helpful? | |
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 15 Comments | |
Comments
I also have the same problem
Exactly after the update this phone has gone in reboot loop.. i talk to so many people still no resolution
I have also faced the same problem after the update. After tens of attempts of rebooting, factory reset and hard reset, it appears to be working. But I am not confident o[censored]sing the mobile since it may go off any time. I have therefore switched my SIM to another phone and waiting to see if the phone is stable now. But it appears to be an incompatibility issue of the new OS. Company should provide some hardware update to correct it.
Vijayashankar
Vijayashankar
I have same problem my phone is restarting several times what is the reason I don't know .I tried so many ways like (( 1)Software changed 2)Factory reset 3)Fast Boot )) but no use .Recently new update released by lenovo for GPS and security after install these update after 3 days I am facing these restarting problem.Can any one help me to find a solution about these issue??? Till now my phone restated more than 50 times from 20-05-19
I am also facing same problem with Lenovo K8 Note. I faced this issue initially when Oreo update was provided to mobile first time. Some after hard reset and losing all data from phone it was working fine but from yesterday again I have started facing same problem. My phone is stuck in boot loop and nothing is working now. It seems like they are forcefully providing poor updates and forcing people to change their mobile phones every year.
I am also facing same problem with my lenovo ki note. It's stuck on a continuous boot loop which cannot be stopped . I can't switch off my phone. The only way to switch off is by battery completely drain. The service center and the customer care are making us fools. They don't know how to handle the situation thus, requesting to change your mobile. Its a humilation by a reputed company. Today lenovo is becoming the worst in terms of service . Very bad. I request to everyone don't buy lenovo product from now on.
I also face the same issue with Lenovo k8 note, it shows the restart looping and sometimes stuck on "Lenovo " logo while on. I also try to hard reset the phone but it shows encrypt unsuccessfully 'erase now'. when tap on erasing now it again goes on to restart looping. I also visited the service center. They told me to replace the motherboard and give me the option to buy a new mobile instead to repair this. why go for the motherboard when there is a software issue. My phone is just one and a half year old.
Please advise some affordable solution.
Please advise some affordable solution.
It's turnout to be bigger problem..
Many people are facing it
Whatever you do, finally you end up with going to service center and they reply immediately saying to get main board changed which costs around 6k
There won't be any guarantee that the problem don't get repeated again..
Many people are facing it
Whatever you do, finally you end up with going to service center and they reply immediately saying to get main board changed which costs around 6k
There won't be any guarantee that the problem don't get repeated again..
i am also faced the same problem and gt received same answer from service center people.
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Sorry to hear that.
Please email us at [protected]@motorola.com referring to this post.
Our team will assist you ahead.
Regards,
Gagan
Lenovo-Motorola Social Media Support
As per your suggestion I've emailed to referred email id but till now there is no response from your team.
Please let me know if anything else needs to be done.
Regards,
Ashishkumar Teli
First of all thanks for introducing your support team to me.
This is to inform you that your team had called me for the further assistance, As per there resolution Lenovo Company ready to give me 50% discount on total cost of Motherboard which is Rs. 13, 500/- (i.e. around Rs. 6500/- cost for me to pay), but if we can see the cost of the mobile which I've at that time was Rs. 13, 990/- and now its somewhere around Rs. 9000/-.
Please suggest me whether I should go for new mobile or repair the old one with the above repairing cost or not.
This seems really illogical to me, that the cost of repairing of the mobile is more than the new mobile.
Please give me some logical solution which will be acceptable. This type of solutions makes very bad customer satisfaction.
And please accept your fault that because of your latest Oreo update damaging mobile's motherboard and after that you are making more money from the customers.
Regards,
Ashishkumar Teli
I am not getting proper help by customer support team, if you can help me with escalation matrix so that I can go further and escalate the same.
I am not able to attach email thread here in this portal.
Regards,
Ashishkumar Teli