[Resolved]  Lenovo — Laptop Service

Address: Mumbai City, Maharashtra

Dear Concern, We have followup with lenovo customer care from the last 1 1/2 half month still my complaint is pending. below is the reference mail... Regards, Ganesh Kadam Dear Ganesh, Thank you for all the information. We apologies for the long time you have to wait to resolve the issue. We will go ahead and do high level escalation regarding with this case and inform to handle the case on high priority base and revert you at the earliest. We appreciate your patience. Please reply to [protected]@lenovo.com to avoid any delay in service. We appreciate your business with Lenovo. Thanks and regards, Madhuri Consumers - Email Support Team [protected]@lenovo.com | Toll Free No:[protected]| Lenovo-India| From: ganesh kadam [mailto:ganesh.[protected]@pinelabs.com] Sent: Wednesday, October 30, 2013 9:46 AM To: Consumer Technical Support Subject: RE: Laptop not working Dear Concern, Still not attend my complaint, very poor service received from Lenovo for one complaint your taking one month time. Now I am going take legal action against Lenovo. Regards, Ganesh Kadam Pine Labs Pvt. Ltd. Email: ganesh.[protected]@pinelabs.com Landline: +[protected] Mobile: +91 [protected] From: Idea Support 1 [mailto:[protected]@lenovo.com] Sent: Tuesday, October 22, 2013 1:07 PM To: ganesh.[protected]@pinelabs.com; Consumer Technical Support Subject: RE: Laptop not working Dear Ganesh, Thank you for all the information. I took this case as a priority and working on your case. So please give us some time to update you the status. We send this case to concerned department once we get the update from team we will tell you the status. Please reply to [protected]@lenovo.com to avoid any delay in service. We appreciate your business with Lenovo. Thanks and regards, Madhuri Consumers - Email Support Team [protected]@lenovo.com | Toll Free No:[protected]| Lenovo-India| From: ganesh kadam [mailto:ganesh.[protected]@pinelabs.com] Sent: Monday, October 21, 2013 3:32 PM To: Consumer Technical Support Subject: RE: Laptop not working Dear Concern, Still not received hardware …. Very poor service from Lenovo. Request you improve your service….. Regards, Ganesh Kadam Pine Labs Pvt. Ltd. Email: ganesh.[protected]@pinelabs.com Landline: +[protected] Mobile: +91 [protected] From: Idea Support 1 [mailto:[protected]@lenovo.com] Sent: Wednesday, October 16, 2013 11:48 AM To: ganesh.[protected]@pinelabs.com; Consumer Technical Support Subject: RE: Laptop not working Dear Ganesh, Thank you for contacting Lenovo. I would like to say that you are our valuable Lenovo customer and I can understand the importance of your system. I do see that the service order has been created . So, it will take next 2 business days. If service is not done on the committed date please let us know, so we can take action accordingly. We appreciate your business with Lenovo. Please reply to [protected]@lenovo.com to avoid any delay in service. We appreciate your business with Lenovo. Thanks and regards, Madhuri Consumers - Email Support Team [protected]@lenovo.com | Toll Free No:[protected]| Lenovo-India| From: ganesh kadam [mailto:ganesh.[protected]@pinelabs.com] Sent: Tuesday, October 15, 2013 11:25 AM To: isupport11 Subject: RE: Laptop not working Dear Concern, Still not received any call from your side, please send ASAP. Regards, Ganesh Kadam Pine Labs Pvt. Ltd. Email: ganesh.[protected]@pinelabs.com Landline: +[protected] Mobile: +91 [protected] From: isupport11 [mailto:[protected]@lenovo.com] Sent: Friday, October 04, 2013 12:11 AM To: ganesh.[protected]@pinelabs.com Subject: RE: Laptop not working Dear Ganesh, Thank you for mailing Lenovo Support Centre. We have received your information, on the basis of that we have logged a service call number [protected], Please quote this call number for any updates and revert back for any assistance Our technical support personnel / Authorized service provider will be contacting you soon. We appreciate your business with Lenovo. Please reply to [protected]@lenovo.com. to avoid any delay in service Thanks and regards, Punit Consumers - Email Support Team [protected]@lenovo.com | Toll Free No:[protected]| Lenovo-India| From: ganesh kadam [mailto:ganesh.[protected]@pinelabs.com] Sent: Thursday, October 03, 2013 3:47 PM To: Consumer Technical Support Subject: RE: Laptop not working Importance: High Dear Team, Please find attached below mention details. CUSTOMER INFORMATION Name Ganesh Kadam Company Name Pinelabs Pvt LTD Complete Postal Address with PIN Code Pine Labs Pvt. Ltd. 502, Kaatyayni Business Centre, Off Mahakali Caves Road, MIDC, Andheri East, Mumbai 400 093. Phone number Mobile: +91 [protected] Email ID [protected]@yahoo.com Serial Number WB00461688 Type & Model Lenovo B460 Monitor type/SL# (if it is a monitor problem) Problem Details laptop hanging frequently and CD writing is not working. Shut down automatically please send engineer ASAP. First Time contact to CC (Yes/No) Yes [protected] Regards, Ganesh Kadam Pine Labs Pvt. Ltd. Email: ganesh.[protected]@pinelabs.com Landline: +[protected] Mobile: +91 [protected] From: Idea Support6 [mailto:[protected]@lenovo.com] Sent: Thursday, October 03, 2013 3:37 PM To: Consumer Technical Support; ganesh.[protected]@pinelabs.com Subject: RE: Laptop not working Dear Ganesh Thank you for contacting Lenovo Support Centre. We are sorry to hear about the issue you are facing with your system. We would require additional information in order to assist you better CUSTOMER INFORMATION Name Ganesh Kadam Company Name Pinelabs Pvt LTD Complete Postal Address with PIN Code Pine Labs Pvt. Ltd. 502, Kaatyayni Business Centre, Off Mahakali Caves Road, MIDC, Andheri East, Mumbai 400 093. Phone number Mobile: +91 [protected] Email ID [protected]@yahoo.com Serial Number WB00461688 Type & Model Lenovo B460 Monitor type/SL# (if it is a monitor problem) Problem Details laptop hanging frequently and CD writing is not working. Shut down automatically please send engineer ASAP. First Time contact to CC (Yes/No) Yes [protected] Please reply to [protected]@lenovo.com to avoid any delay in service. We appreciate your business with Lenovo. Thanks and regards, Priya Ganesan Consumers - Email Support Team [protected]@lenovo.com | Toll Free No:[protected]| Lenovo-India| For any further queries please feel free to call Lenovo Support Centre at[protected] from 9:00 AM to 9:00 PM or you can also mail us at [protected]@lenovo.com Please visit www.Lenovo.com for any sales requirement and http://Support.Lenovo.com for support related queries. In addition to the current support options, we have now introduced technical support through SMS. You can send us an SMS to [protected] with the following details “Product (MTM), Serial Number, Customer Name, Customer Location, Issue” and you will receive a call from us within four business hours of receiving your SMS. From: ganesh kadam [mailto:ganesh.[protected]@pinelabs.com] Sent: Tuesday, October 01, 2013 5:39 PM To: Idea Support7 Subject: Laptop not working Dear Team, My laptop hanging frequently and CD writing is not working. Please send engineer ASAP. S/N : WB00461688 Model No. Lenovo B460 Regards, Ganesh Kadam Pine Labs Pvt. Ltd. Email: ganesh.[protected]@pinelabs.com Landline: +[protected] Mobile: +91 [protected]