Lenovo Complaints & Reviews

As per the Lenovo’s advertisement I accordingly purchased online from their "The DoStore" where I had opted to avail of "Myntra.com" Gift Voucher worth Rs.4000/-agaist my Purchase of their "G400s" Laptop, But despite several phone calls, E-Mails I have still not received the Voucher and the offer deadline to trade in the Voucher expires in the Next 5 DAYS (30/11/2013). Finally today when they did send me the "Coupon Code" it was for a purchase from Lenovo's "The DoStore" although I had opted for a "Myntra.com" Voucher. Despite several Phone calls after this and apprising them of their wrong Voucher nobody from Lenovo has bothered to rectify this nor called me back hitherto. From my various phone calls it seemed to me that the Lenovo staff were all giving conflicting statements and misguiding. On searching the net for "Lenovo DiwaliOffer" Gift Vouchers not received as promised by Lenovo, I have come across similar numerous such Plaintive Outcries from many others from various other Indian States. Lenovo should immediately submit a Public Apology and clarify and resolve the matter and make good on their Promised Deal.

I purchased Lenovo ideapad Y510P on 5th Nov 13 with Rs 5000/- lenovo diwali coupon offer.I registered on their diwali offer website and uploaded all documents on 9 Nov 13. I emailed their support team many times but no coupon and no response till now. Purchase details: Name: N G Hari Rao Lenovo Y510P SN: YB00692177 PRODUCT ID:[protected]AAOEM Purchased online from: TTL Infotec Pvt Ltd Krishna Bhavan, Plot No 7 & 8 A-3 local Shopping center Janak puri, New Delhi-110058 Email:[protected]@itexpress.com

Hi, I purchased a new Lenovo smartphone P770 through Tradus, I was not able to switch on the mobile initially, then I charged the mobile for several hours though it was not completely charged and battery discharged with in an hour or two. When I called customer care they asked me to upload my invoice to get "ANY" information. After I uploaded it i got only service center address and not any information about my problem. This process wasted 2 days for me. Then, I went to service center and informed about the issue they asked me to give 2 working days to tell what the problem is. Now, service center people are telling that need to replace "MOTHERBOARD", to do that they need another 2 days. I asked them to replace the set since this is new and I have not used it for a single day, but they are telling that is not possible to replace set and only thing is they can replace Motherboard. As this is new set and not even used single day I need replacement and don't want to get it repaired and use the same. Please advice how to move further. Let me know if any other details needed. - Ashwin +91 [protected]

Sir, I have brought a Lenovo Tab A 3000 on the 23rd October 2013, from a shop in Cochin for Rs.14800.00. It stopped working on the 7th November 2013. Since Lenovo have only service centers in Cochin and the don't have any customer support in Kerala ( they have it only through call centers in Bangalore ), I had to take it to a service center. I've given it to one of their service Center called Hi Tech Info Service, Cochin and Registered the SO.No.[protected], on 8th November. According to the service engineer the Mother board has to be replaced and Lenovo do not replace the tab. Since it is brand new and my work is totally dependent on this i am incurring financial loss since the tab is with the service center and they are waiting for the mother board to arrive. Kindly take necessary action to get it replaced or to get refunded with compensation. Thanking you, Yours truly, V.A.Niaz Valiaveetil, 42/2252 B, St'Benedict Road, Kochi 682018. Phone [protected]

Please see the given below mail extracts from series of communication. Lenovo Diwali To Me Nov 2 [protected]@yahoo.com, Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately. Ticket ID: USE[protected] Subject: Redemption Request #CB25352152 Department: Lenovo Diwali Offer Type: Issue Status: New Priority: Normal You can check the status of or reply to this ticket online at: http://offers.kayako.com/Tickets/Ticket/View/USE[protected] Kind regards, Lenovo Offers Support Center: http://offers.kayako.com Me To [protected]@lenovodiwali.com Nov 12 at 10:16 AM May I know the status of this ticket? Thanks, Mahabaleshwaran HS, Bangalore [protected] Me To [protected]@lenovoreg.[protected]@lencare.co.in Nov 12 at 10:14 PM Hi, Could you lease help on this? I am not getting any response for the repeated mails and updating the ticket directly? May I know what is the status of this diwali offer? It is been already 10 days that I have registered this request. The ticket still shows 'unassigned' and nobody contacted on this. Is this the kind of service you are giving to customers? I am really unhappy with this. Hoping to hear from you ASAP. Thanks, Mahabaleshwaran HS, Bangalore [protected] Lencare To [protected]@lenovoreg.com Nov 13 at 3:30 PM Dear Customer, Greetings! From the below email, we understand that, your query is with regards to the free gift vouchers. We would like to inform you that, your email has reached DOA department hence request you to contact relevant department at [protected]@thedostore.com or call[protected]. Thank you for your understanding and cooperation. __________________________________________________________ Thanks & Regards, Lenovo Customer Care, India. Toll Free Number:[protected] *Kindly note that our New E-Mail ID is [protected]@lenovo.com and the current E-Mail ID [protected]@lencare.co.in will be auto deactivated Shortly* Me To [protected]@thedostore.com Nov 14 at 10:36 AM Hi, As per below mail, may I know the status of my redemption request? Thanks, Mahabaleshwaran HS, Bangalore [protected] Me To [protected]@lenovoreg.com Nov 16 at 3:45 PM Hi, I am not getting any response from the given email ID and I am unable to get a connection with the contact number you have provided, it is always busy. Could you please take this matter seriously and arrange a call with me?, unless I will look for further action. It is really bad that I have to wait such a long time and not even get a response for my repeated queries. Thanks,

hii i am ashish ranjan before 9 months i bought new lenovo laptop from showroom.but in between 9 months only 2 month maximam i used my laptop properly. every second day a new problem arises in the laptop. i faced problem in my laptop like window problem, motherboard problem, sound problem, speaker problem, touchpadd problm. for that i contact with the customer care they told me we will help you.but they took more then 3 weeks to solve the problem.but i never satisfy from their service. such a bad service provided by the lenovo company. if any parts of the laptop coming from banglore it will tske more than 4 week i think that parts is coming from USA.when i bought this laptop from lenovo company side so many commitment with the customer but after that forget all the commitment.Lenovo is not hire the engineers. bcause they are totally unprofessionals.if my frinds you have any planing to bought lenovo laptop so please don't do this mistake becuse after that same like me you are going to face the problem. if yoy want to contact me call me at [protected].lenovo company is commited with me that we will provide the service within 2 to 3 days bt they took 14 to a6 days. next why i told lenovo company is not hire professional because in every time for servicing purpuse engineer came they solve one problem but they create more then two problem. thats why i said lenovo is not a good company.

Dear Sir, I had purchased Lenovo Laptop during Diwali offer season and I have the bills and advertisement mentioning the offer details. I have also registered online as per Lenovo process and got a confirmation ticket number and i have also get redemtion code but code is invalid. However for last 20 days I have not got any update from customer care. All I get is an automated mail from customer care and no response. I never knew Lenovo would cheat consumers with such offers to just buy their products. Please help

Dear Sir, I had purchased Lenovo Laptop during Diwali offer season and I have the bills and advertisement mentioning the offer details. I have also registered online as per Lenovo process and got a confirmation ticket number. However for last 3 weeks I have not got any update from customer care neither any response to below emails. All I get is an automated mail from customer care and no response. I never knew Lenovo would cheat consumers with such offers to just buy their products. Please help with below product details. [protected][protected][protected][protected][protected][protected][protected]--- Ticket: #WLZ[protected] From : Dhilip To: Lencare <[protected]@lenovo.com>, [protected]@lencare.co.in, [protected]@lenovoreg.com, [protected]@thedostore.com, [protected]@lenovo.com, [protected]@thedostore.com Name ------- K A PILLAI > Email ------ [protected]@gmail.com > Confirm Email ------ [protected]@gmail.com > Mobile ------ [protected] > Alternate No. ------ [protected] > E-Gift Voucher ------ Lenovo Accesories e-Voucher > Bought From ------ offline > Store Name ------ MICROBASE COMPUTERS & SERVICES PVT LTD > States ------ Tamil Nadu > City ------ CHENNAI > Zip Code[protected] > Purchase Date ------ 10/10/2013 > Laptop Series ------ S210T > MTN Or Part Number[protected] > Serial Number ------ UB01997888 Regards, Dhilip On Wed, Nov 6, 2013 at 1:20 AM, Dhilip Pillai <[protected]@gmail.com> wrote: > Dear Sir/ Madam, > > Are there anyone in Lenovo who would respond to a online support > requested by a customer 3 weeks before. I unfortunately purchased a > Lenovo product S210T and I had Diwali offer in hand. I would not > follow up incase someone cared to respond if I will get Diwali Voucher > code or not. > > I have attached the bill copy, passport copy for ID proof for your > reference and action. Just unacceptable customer care from your end. > > Name ------- K A PILLAI > Email ------ [protected]@gmail.com > Confirm Email ------ [protected]@gmail.com > Mobile ------ [protected] > Alternate No. ------ [protected] > E-Gift Voucher ------ Lenovo Accesories e-Voucher > Bought From ------ offline > Store Name ------ MICROBASE COMPUTERS & SERVICES PVT LTD > States ------ Tamil Nadu > City ------ CHENNAI > Zip Code[protected] > Purchase Date ------ 10/10/2013 > Laptop Series ------ S210T > MTN Or Part Number[protected] > Serial Number ------ UB01997888 > > > > Regards, > Dhilip Pillai > > > > On Wed, Oct 30, 2013 at 2:58 PM, Lencare <[protected]@lenovo.com> wrote: >> Hi Team, >> >> Please find the below E-mail request you to do the needful. >> __________________________________________________________ >> Thanks & Regards, >> Lenovo Customer Care, India. >> Toll Free Number:[protected] >> >> *Kindly note that our New E-Mail ID is [protected]@lenovo.com and the current E-Mail ID [protected]@lencare.co.in will be auto deactivated Shortly* >> >> >> -----Original Message----- >> From: Dhilip Pillai [mailto:[protected]@gmail.com] >> Sent: Wednesday, October 30, 2013 1:26 AM >> To: [protected]@lenovodiwali.com; [protected]@lencare.co.in; [protected]@lenovoreg.com >> Subject: Re: [#WLZ[protected]]: Redemption Request #UB01997888 >> >> Hi, >> >> I had recently bought a Lenovo Laptop and it had Diwali offer. I had raised below ticket mentioning I need the Voucher code for redemption online for buying your Lenovo product S210T. >> >> Please let me know the status. I tracked the status online and no one has touched the ticket for more than 5 days now. >> >> >> Regards, >> Dhilip Pillai >> [protected] >> >> >> On Fri, Oct 25, 2013 at 8:30 PM, Lenovo Diwali <[protected]@lenovodiwali.com> wrote: >>> [protected]@gmail.com, >>> >>> Thank you for contacting us. This is an automated response confirming >>> the receipt of your ticket. One of our agents will get back to you as >>> soon as possible. For your records, the details of the ticket are >>> listed below. When replying, please make sure that the ticket ID is >>> kept in the subject line to ensure that your replies are tracked appropriately. >>> >>> Ticket ID: WLZ[protected] >>> Subject: Redemption Request #UB01997888 >>> Department: Lenovo Diwali Offer >>> Type: Issue >>> Status: New >>> Priority: Normal >>> >>> You can check the status of or reply to this ticket online at: >>> http://offers.kayako.com/Tickets/Ticket/View/WLZ[protected] >>> >>> Kind regards, >>> >>> Lenovo Offers >>> >>> ________________________________ >>> Support Center: http://offers.kayako.com

sir, I have purchased LENOVO G 510 laptop for Rs. 41900/- at IT Mall, Diamond tower, khairatabad, Hyderabad on 12 oct 2013.On that day retailer promissed me that i will receive gift voucher worth 2000 to 10000 from LENOVO Company as soon as i registered my product ONLINE. As told by the retailer i registered my product online and received a message from LENOVO stating that "Thank you for contacting Lenovo India Registration Team. This is Tina, and I am glad to work with you. For your reference, the case ID for this service request is [protected]. You can contact me directly by replying this email to [protected]@lenovoreg.com with the case ID in the subject line. 1. Your registration request is fulfilled in our system. Here is a summary of the product: Serial Number (S/N): CB25121255 Warranty Start Date: 2013/10/12 Warranty End Date: 2014/10/11 You may query the registration information on the website below after 1 business days: http://support.lenovo.com/en_IN/product-service/warranty-status/default.page 2. About gift voucher, please contact: Call us on : +[protected] Write to us at : [protected]@thedostore.com Thanks again for contacting Lenovo Registration Team. Best regards Tina Yuan Lenovo India Registration Team Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately. Ticket ID: GGW[protected] Subject: (no subject) Department: Support - TheDoStore.com Type: Issue Status: Open Priority: Medium You can check the status of or reply to this ticket online at: http://ndsl.helpserve.com/Tickets/Ticket/View/GGW[protected] Kind regards, Net Distribution Services Pvt. Ltd." But till now i have not received any gift voucher as promissed by LENOVO as diwali gift. hence it is requesting LENOVO once again to see the matter and issue my eligible gift voucher, so that i can purchase another product on line. thnaq R BHANU PRAKASH Hyderabad,

Hi, my issues are pending since April 2013 and its 21st Oct 2013 as of today but my parts are yet to be replaced.Please help me.Its been such a very long time.I dont know if they are waiting for my warratny to expire.Waiting for the parts to get replaced since april means a lot.six months indeed means a lot.I hope you take a very serious note of my complaint and take the neccessary action against them. my service request number is : [protected]. my service order number is : [protected]. Please HELP !

I purchased Lenovo Laptop from flipkart. There was an offer for 2000 Rs gift voucher for the same. it was mentioned that we had to register the product in some website called 'kayako'. i tried to register but there is an issue of serial number scanned copy. i have sent the serial number photograph as was mentioned by the website. i sent it twice. but the status says that they have not received the copy of the serial number. also there was no response from the offers team when i tried to contact. why is that the company is offering such offers when actually they dont know how to help customers in submitting the required information. its a fraud by the company. I would appreciate i[censored] can assist me in registering for the offer. contact no. [protected]

Worst Service center in India: SO Number: [protected]:
I brought a laptop lenovo G560, recently I got a problem in keyboard and Fan(internal device) I complained on 13/sep/2013 SO no: [protected], after this service engineer came on 18/sep/2013 and he replaced keyboard but fan is not repaired, I asked about the fan he said it, now I am not brought fan it will take few days, and some other engineer will come and repair it,
I waited up to 23/sep/2013 and I called to lenovo service center about the status, the are saying its closed the complaint you have to raise the complaint again he given the service center address Nexsus Computers Pvt Ltd, Mahim, Mumbai.
I went to service center they given the compliant(SO Number [protected]) and said it will take time so I again waited for his call, still I failed it, and I call to Nexsus they are not responding to the call, after I call to the Lenovo Service center on 14/Oct/2014: Mr. Pawan (Customer Executive) said revert back to tomorrow, But I am not get any call, next dai I called aging Mr. Raju responded and He said I will surely call you tomorrow, it's amazing I am not get any call from raju also, again I called Now Interest person is interacted Mr. Azeem this man is working as said supervisor but how he get this job and who's recruited him I don't know because I said everything to him Lase few days what happen he said the fan is in service center, You have to go and repair it, and I went on 19/oct/2013(Saturday), but the nexsus is saying we are still not get fan you have to wait 2 to 3 working days means Monday to Wednesday still I am not get any call I hope Lenovo India will give replay for this

I want to complaint about the service being given to me for my under warranty Lenovo Tablet. I launched a request with Lenovo Care (#[protected] to resolve the H/W issue. But its almost 2 months and they don't have the required parts to repair it. So how long a customer is supposed to wait to getback the tablet in working condtion. And why they are selling such products which can't be repaired in two months. Atleast they could have replaced it. SN of the product is XD00118068. I don't want to use such company's product which has harassed me this much to give service for under warranty product even it is repaired in coming weeks which I don't believe is possible. I want my money back. Attached is the proof of purchase. Thanks, Ashish Mehta.

myself ranjit kumar singh ... mail ... [protected]@gmail.com...SERIAL NO. WB08146315, MODEL G580, SO NO. [protected]...keyboard nd touchpad were changed by the lenovo engineer on 5/09/13...but after some days ...the cursor somtimes doesnt respond ...it has occured many times ...so i would like to have a review at my complain no. [protected]...also there is problem in battery .. it isnt wrking properly ... its backup is very very less ...

hello all i have purchased a lenovo laptop in reliance digital india ltd in madinaguda hyderabad 500032, i have followed the procedure as ashown in the offer they have issued a ticket id # BMU[protected] redemption request : #CB24544116 when went to purchase online in myntra.com this ticket id is declined and i have contacted the myntra they have no where helpfull asked to contact lenovo offers, this is ridiculous when u guys do not want to give any thing why do u put the offers and that too when no sales retail stores does not know how to help the customers on this offer, and cluless, this is all , fraud and do not cheat all the loyal coustomers who come to purchase ur product, hopeless offers on the name of the festives, i would really appreciate i[censored] assist in using this coupon awaiting for reply [protected] thanks rama krishna and anil

I had purchase LENOVO A390 smartphone one month back but now it is not getting started. The screen hang at Lenovo wall paper. No further activity. I had to remove the battery to shut down the phone. PRODUCT DETAILS ARE: IMEI1:[protected] IMEI2:[protected] SERIAL NO.: HD10146308 Kindly suggest proper solution as just in one month of purchase I am facing this problem. My details are: SAIFEE RANGWALA C/0 COMPUSPACE 3, V.G. COMPLEX BASEMENT, DARPAN ROAD, DAHOD-389151 PH:[protected], (M) [protected]

My newly brought Lenovo G580 laptop is down with boot issue for more than two month now .i have registered complaint on 07/08/2013 and Request number is [protected]. Myself called customer care multiple times to attend issue however I did not get a proper answer and took long time to attended the issue .Finally one of the service engineer attended the issue however he could not fix the same and taken the laptop with him. i called him for the update and his mobile was switched .I am still not hear any update on this from leanvo team.

Multiple emails had send to the Lenovo management team how ever there is status update or solution provided so far

I am exhausted by running behind on your people on this issue .

Respected. I the under-sign would like to state that your customer who had purchase your Mobile Devise No. S890 of LENOVO, which has to be replaced as defective model and in every mail I get new name to do mail, from customer care to Eknath Cnavan to Rebllo and know to Rakesh Muttoo and then he will give any other persons name and poor customer will be like FOOT BALL from one person to another and in the end customer will tired stop giving male and replacement will be in hell.If I had given my complain to your Customer Care with all details then it is Company care for the procedure what to do, why should the customer run behind that. Please do not put your Well Known name LENOVO, as government department. Please let me know that I will get replacement or not, please reply me within three days other wise I will posed to other way where I can get justification. JIGNESH KAPADIA MOBILE: [protected] [protected] Original message[protected] From:""Adrian Rebello""< adrian.[protected]@advancedmobile.in > Date: 3 Oct 13 11:30:12 Subject: RE: FW: RE: Power On/Off Switch not working & Ear Voice not come proper. To: "'Jignesh Kapadia' "'Rakesh Mattoo'" Cc: <nitin.[protected]@advancedmobile.in>, <[protected]@advancedmobile.in>, "'sramesh'" <[protected]@lenovo.com>, <[protected]@lenovo.com>, <[protected]@lenovo.com>, <[protected]@lenovo.com>, "'mdindia'" <[protected]@lenovo.com>, "'midhcare'" <[protected]@lenovo.com> Dear Sir, I’m redirecting your concerns to Mr. Rakesh Mattoo from Lenovo (copied on this email) Best Regards, Adrian From: Jignesh Kapadia [mailto:[protected]@in.com] Sent: Tuesday, October 01, 2013 10:02 PM To: adrian.[protected]@advancedmobile.in Cc: nitin.[protected]@advancedmobile.in; [protected]@advancedmobile.in; sramesh; [protected]@lenovo.com; [protected]@lenovo.com; [protected]@lenovo.com; mdindia; midhcare Subject: Re: FW: RE: Power On/Off Switch not working & Ear Voice not come proper. Dear Mr Rebello, I thank you very much indeed for your prompt reply on the serious matter regarding my LENOVO Mobile device S890. How ever I am not able to understand when my Mobile device is just 6 months old and then all of a sudden it starts malfunctioning and you all are telling me to go and submit the device to the nearest service center and get it repaired or else they will give me a DOA certificate. Now my question to you is why is the question of repairing coming into the picture when I purchased a brand new device with a valid bill, in furtherance to this you are also not able to clarify whether I must be given a DOA certificate or not. This actually states that my grievance is not properly taken care off. I being the customer am running from pillar to post just to get help and my concern is not given right priority. I had purchased the device just on good faith as my son/me is using a Lenovo Laptop, even my office staff is using Lenovo Desk Top that is the reason why I decided to go for this brand when I had so many options to choose from various other hardware manufacturers. It is not very important to get the device replaced when I am more concerned about the trust and work-ability of the device when it is not even giving good service for one year. Can you tell me even after getting the devise replaced it will not start giving the same technical problem again ? Who will guarantee this matter ? I hope that I am reasonable and my grievance is fair enough to explain you my concern, I on this day look forward to a suitable prompt reply on the same matter. < /div> Regards, JIGNESH KAPADIA MOBILE: [protected] [protected] Original message[protected] From:""Adrian Rebello""< adrian.[protected]@advancedmobile.in > Date: 30 Sep 13 18:02:44 Subject: FW: RE: Power On/Off Switch not working & Ear Voice not come proper. To: Cc: <nitin.[protected]@advancedmobile.in>, <[protected]@advancedmobile.in> Dear Sir, Please submit your device to HCL service centre who will either repair it or give a doa certificate for replacement. Please let us know if you get a doa certificate from HCL, we will advise you further on the same. Thanks & Best Regards, Adrian From: Eknath Chavan [mailto:[protected]@advancedmobile.in] Sent: Monday, September 30, 2013 5:44 PM To: adrian.[protected]@advancedmobile.in Cc: nitin.[protected]@advancedmobile.in Subject: Fw: RE: Power On/Off Switch not working & Ear Voice not come proper. Dear Adrian, Please do the needful. Thanks & Regards, Eknath Chavan Sales Support Manager Mobile[protected] Land Line[protected] Advanced Mobiles India Pvt. Ltd. ----- Forwarded Message ----- From: Jignesh Kapadia <[protected]@in.com> To: [protected]@lenovo.com Cc: mdindia <[protected]@lenovo.com> Sent: Monday, 30 September 2013 5:27 PM Subject: Re: RE: Power On/Off Switch not working & Ear Voice not come proper. Dear Sir, I the under sign already had given you E-mail for my Lenovo Devise S890 is giving me sound trouble. For which you has advise me to contact 1-"Bix Computer" Ahemdabad, which is more then 400 Km away from My Plac, 2-Mtek Hardware Private Limited C/o HCL Care "VADODARA", Which is more the 120 km away from my place, 3- PC point C/o HCL Care "Surat", Which is more the 125 Km away from My place. Customer care advised me to send Devise at your service center at "Ahemdabad", and he advise me during telephonic talk that they will open the failure Devise and repaired Devise they will send to me which is not acceptable, because my devise is not even 6 month old. and on that base i would like to have a new devise from your. I hope that your good self will help me on the above matter but I will not used repair one. JIGNESH KAPADIA MOBILE: [protected] ------ Original message[protected] From:"MIDH Care"< [protected]@lenovo.com > Date: 24 Sep 13 20:59:32 Subject: RE: Power On/Off Switch not working & Ear Voice not come proper. To: Jignesh Kapadia <jign [protected]@in.com> Dear Customer You may contact our support center to have your concerns recorded & addressed For technical Support, please contact: Toll no[protected] Alternate Number:[protected] Please click on below link to know about the nearest service center http://support.lenovo.com/en_IN/research/hints-or-tips/detail.page?DocID=HT07620...⇄ Thank you for your cooperation and understanding Thanks & Regards Lenovo Service Team From: Jignesh Kapadia [mailto:[protected]@in.com] Sent: Tuesday, September 24, 2013 2:35 PM To: MIDH Care; MIDH Care; customercare; Sandeep Ramesh; support Cc: MD India Subject: Power On/Off Switch not working & Ear Voice not come proper. RESPECTED I HAVE PURCHASE LENOVO MOBILE S890 AS ON DATED: 19/3/2013. I FIND THE PERFORMANCE ARE VERY GOOD ND VERY USER FRIENDLY. BUT SINCE LAST 5 DAYS I FOUND THE EAR VOICE NOT COMES PROPER & FOUND POWER ON/OFF SWITCH NOT WORKING PROPER. I PURCHASE THE HAND SET BECAUSE OF THE BRAND NAME "LENOVO". PLEASE GUIDE REGARDING THIS ISSUE. MY HAND SET DETAILS AS UNDER: Customer Name: Prem J Kapaida (C/0: Jignesh Kapadia) Contact Number: [protected] E-mail Address: [protected]@in.com Phone Model: S890 IMEI: 1: [protected]

Sir, I'm Baljeet Singh resident of Quarter No. 6C, New Police Line, Delhi Road, Rewari, Haryana, India. I have ordered for a LENOVO G[protected]PDC B960-2GB DDR3 SINGLE DIM RAM-500GB HDD-DOS-INTEGRATED GRAPHICS) (BLACK CLEAR IMR) vide ORDER No : [protected], SUBORDER NO: [protected] online on snapdeal.com for a price of 21750. Later on 07-OCT-2013 I got a LENOVO G[protected]PDC B960-2GB DDR3 SINGLE DIM RAM-500GB HDD-DOS-INTERGATED GRAPHICS) (BLACK CLEAR IMR) vide INVOICE NUMBER : 465FED/13-14/1361 bearing serial No. WB10800998 INVOICE DATE : 04-OCT-2013 Dispatched via BLUEDART Dispatch DOC No. (AWB) [protected] by a third party vendor Xtream it, B-113, 1st Floor, Phase-1, Vijay Vihar, Rohini, N.D.-P-5. On checking I found that I got a faulty laptop which has a faulty touch pad & I'm not able to work properly with this laptop. Party has supplied me a laptop with faulty laptop.Now I want to replace my above faulty laptop with a new one.Snapdeal.com & lenovo is duping me.

Hi, Myself Mohd Salim. I have purchased a Lenovo laptop in Oct'12. I have so many issues with the laptop since I have purchased it. I was trying to lock a ticket since I purchased it related to laptop's problem but customer care people did not raise any complain. They also made excuses that please recover the window. I did it so many times but issue cotldn't get resolve. Suddenly oneday my system got completely dead. Then customer care locked a ticket & engineer visited my site. Then he said that there is a issue with the hard disk then after he replaced the disk. But still facing same problem. Now I locked another ticket 15 days back & engineer visited the site. Now he is saying that there is a issue with operating system. My laptop's warranty is about to expire & they are not ready to resolve my issue. I have also sent an chain e-mail to replace the machine or resolve the issue but they are not doing that. Now I want to get my money back (including warranty charges which I have recently spent to extend the warranty, antivirus & other expenses) with my other expenses which I have been spent on my laptop. I am completely disappointed with Lenovo product & services. I am not using the laptop since a long time. Please suggest me, what should I do now. Is customer happy? Issues with laptop: 1. Sometimes dead completely 2. Slowness problem with the machine, they are not able to resolve the issue. 3. Battery back up 4. Adaptor does not work properly 5. Problem with bluetooth Current Ticket# [protected]. Serial# WB06369048 Thanks, Mohd Salim #[protected]