[Resolved]  Lenovo — lenovo did fraud with me (lenovo vibe k5 note mobile on 23. 07. 2017 from flipkart)!

Address:

560037

I purchased a Lenovo vibe K5 note mobile on 23. 07. 2017 from flipkart.
Against prepaid invoice no. OD[protected] for rs. 10499 / –
I have faced a problem that mobile is not turning on and raised a complaint on 4th june-2018, 6th july and 12 July-2018 and lenovo customer service center (K.R.K service Lenovo India Pvt.Ltd, Ferns Icon, Level -2, Doddenakund Village,
Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore-560037 ). They have fixed the problem but I have found same issue after 3days then I have tried to connect them then they said you need to pay Rs.3500
for changing Motherboard, Subborad and battery. So I asked to them if device is under warranty then why are you asking for money then finally they accepted mobile and kept it for 10 days and they changed the microprocessor and said that will not get issue in future.
But problem is not resolved yet and they are intentionally doing temporary solution as my warranty would be expiring on 22-July-18 hence they know after warranty they will take money from me.
I am expecting answer for below questions:

1-If I have been facing issue since 2 months then why they are not providing permanent solution or if mobile is defective then why they are not replacing?
2-If I have been facing same issue since 2 months and reported at the same time, which is 2 months prior to warranty expire period then my issue should be fixed even if my warranty would be expired.
3- Why they are looking for money and waiting for warranty expired.

Please help me out and do the needful here as I am very disappointment due to this because you can easily under stand without mobile how can be handled our daily routine & office work.

Note-As They have provided the replacement device also having same problem hence its 100 % doubt, it s not original device its refurbished thats why having same issue ..now they are denying for any help now.

Thanks and Regards
Saumitra Kumar Mishra
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